Archana Mannepalli
Ottawa,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Dell
05.2009 - 02.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Chemical Enineering
JNTU
Hyderabad04.2007
Skills
- Data Entry
- Account Updating
- Consultative Sales
- Complaint Resolution
Languages
English
Professional Working
Timeline
Customer Service Representative
Dell
05.2009 - 02.2011
Bachelor of Science - Chemical Enineering
JNTU
Similar Profiles
Zenan Li (Kevin)Zenan Li (Kevin)
Senior Product Manager - Performance Lead at DellSenior Product Manager - Performance Lead at Dell
Rohini ChaudharyRohini Chaudhary
Senior Sales Development Representatives at DELLSenior Sales Development Representatives at DELL
OSMAN WAHEEDOSMAN WAHEED
Production Operations Senior Representative at DellProduction Operations Senior Representative at Dell
Steven RuckerSteven Rucker
Distribution Supervisor at DellDistribution Supervisor at Dell
PATRICIA CHAMBERLAINPATRICIA CHAMBERLAIN
Turkey Guide at Irish creek outfittersTurkey Guide at Irish creek outfitters