ARCHANA KULKARNI

· Provide exceptional customer service in person, over the phone, and through written correspondence.

· Manage accounts payable, accounts receivable, bank deposits, and daily financial transactions.

· Process customer payments, reconcile cash tills and floats, and ensure accurate cash handling.

· Perform bank reconciliations and maintain accurate financial and administrative records.

· Coordinate mid-month and month-end billing for nursing home and care home accounts.

· Set up payment arrangements, respond to account inquiries, and follow up on outstanding balances.

· Maintain office and prescription filing systems and coordinate office supply inventory.

· Support the Store Operator, Pharmacist, and Central Fill team to ensure efficient daily pharmacy operations.

• Performed bank, credit card, and vendor reconciliations to ensure financial accuracy and integrity
• Analyzed Profit & Loss statements and Balance Sheets for accuracy to support informed financial decision-making
• Entered invoices, payments, and journal entries in QuickBooks to maintain accurate financial records

• Managed stock inventory levels, coordinating timely replenishment to ensure product availability
• Prepared purchase and pricing reports, overseeing shipments and internal transfers for accurate inventory management
• Assisted customers with inquiries and complaints at service desk, enhancing customer satisfaction and support

• Trained staff to enhance customer service experience
• Resolved escalated customer issues to ensure high satisfaction levels
• Managed cash handling and ordering supply to support daily operations
• Verified daily cash totals and completed deposits

• Managed accounts receivable/payable and vendor payments to ensure timely transactions and maintain supplier relationships
• Reconciled bank and credit card accounts
• Prepared monthly financial reports to provide insights into financial performance and inform decision-making
• Maintained accurate financial records and organized filing systems to support efficient access and retrieval
• Processed pharmaceutical billing and followed up on claims
• Provided support for payroll documentation processes

• Prepared tax returns, ensuring accurate deductions and credits for compliance
• Managed computerized accounting system for purchases, sales, bank entries, BRS, journals, and ledgers to maintain financial accuracy
• Handled cash vouchers, bank books, and receipts, ensuring proper documentation and record-keeping