Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Archana

Edmonton,AB

Summary

Dynamic customer service professional with a proven track record at Fido Solutions, excelling in resolving complaints and enhancing customer satisfaction. Skilled in data entry and active listening, I effectively managed order processing and developed FAQs, streamlining responses and improving service delivery. Committed to fostering loyalty through exceptional service.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Fido Solutions
Edmonton, AB
03.2025 - 08.2025
  • Assisted customers with inquiries, providing accurate information regarding products and services.
  • Resolved customer complaints effectively, ensuring satisfaction and retention.
  • Managed order processing using CRM systems for efficient workflow.
  • Collaborated with team members to improve service delivery processes.
  • Developed FAQs to streamline responses for common customer issues.

Sales Associate

Forever 21
Edmonton, AB
03.2024 - 02.2025
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained accurate inventory levels through regular stock checks and organization.
  • Processed transactions efficiently, ensuring customer satisfaction at checkout.
  • Collaborated with team members to create visually appealing product displays.
  • Handled customer inquiries and resolved issues promptly to maintain loyalty.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

BBA - Accounting And Finance

Northern Alberta Institute of Technology
Edmonton
12-2025

High School Diploma -

The Trinity School
Punjab, IN
04-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Interests

Motivated student with a keen interest in accounting and business finance, eager to gain hands-on experience through an internship opportunity

Timeline

Customer Service Representative

Fido Solutions
03.2025 - 08.2025

Sales Associate

Forever 21
03.2024 - 02.2025

BBA - Accounting And Finance

Northern Alberta Institute of Technology

High School Diploma -

The Trinity School
Archana