Archan Mukherjee

Excellence-driven and versatile professional, with 12+ years of IT industry experience, always thriving to increase efficiency, productivity, and revenue while effectively managing projects of all sizes by developing key deliverables successfully and ensuring customer satisfaction. Excels in navigating through organizational dynamics and forecasting and dismantling roadblocks to success. Counted on to manage challenging customers and does so through a positive approach. Lead large cross functional teams in the deployment of enterprise-wide projects and programs. Direct multiple projects as delivery manager, leading a team of internal staff and external vendors in delivering technical and business solutions. Adept in maintaining good customer relationships which leads to high customer satisfaction scores and strategic partnerships. Effectively interacts with people at various levels across different business units and technical disciplines in high-pressure work environments. Spearheaded numerous Automation drives and transformational initiatives resulting in improvements to costs, quality, efficiency, and customer satisfaction. Experience in all phases of SDLC and good at dealing with Agile/Scrum/Kanban/waterfall methodologies. Experience in creating and maintaining project schedules by developing project plans and specifications, estimating time and resources, monitoring milestones completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts, preparing weekly and monthly project status report. Have experience with Solution Designing, Change Management, Risk Management, Stakeholder Management, Time & Scope Management, Budget Management, Conflict Management, Business Development, Delivery Management, and maintaining Customer Relationship. Worked as PMO and handled proposal review, purchase/change orders, job site inspections along with handling the recruitment process for different roles. Played the role of mentor for both peers and junior colleagues in and outside team. Actively initiated, participated and lead different learning and process improvement initiatives. Always proactive to implement automation processes, improve business processes and team collaboration. Has experience in Gap Analysis between current and future state, Root Cause Analysis, Data mapping from source to target system, Data modeling, Data lineage, Data Governance.

• BMO, 04/2022 - 11/2023, Sr. QA Lead, Worked as QA Lead for Credit Card Applications in Retail & Lending area. Drove the onshore-offshore model. Single handedly lead the automation drive in the area. Oversaw the overall QA process – from ensuring adherence to company policies to QA documentation to defect tracking and fixes. Worked primarily in Mainframe applications based on CICS, Cobol, JCL and DB2. Automated project specific manual tasks with help of excel VBA.
• RBC, 06/2020 - 03/2022, Sr. QA Lead, Worked as the QA Lead in Finance IT. Designed, developed, and documented various test scenarios and test cases based on software requirements and technical specifications. Conducted various phases of functional and non-functional testing to certify the quality of new releases, application features, and bug fixes. Supported Mainframe based applications with automating testing through REXX. Supported API testing. Lead QA teams in both Agile as well as Waterfall projects. Helped automate Testing in CDIC area and drove the QA automation initiative in the same area.
• Cognizant Technology Solutions, 09/2019 - 06/2020, Sr. QA Lead, Worked as the QA analyst in Finance IT area for RBC. Designed, developed, and documented various test scenarios and test cases based on software requirements and technical specifications. Conducted various phases of functional and non-functional testing to certify the quality of new releases, application features, and bug fixes. Supported Mainframe based applications with automating testing through REXX. Helped automate Testing in CDIC area and drove the QA automation initiative in the same area.
• Cognizant Technology Solutions, 10/2018 - 09/2019, PMO, Collaborated with department leaders and project sponsors to define and develop projects. Established project plans, including deadlines and priorities. Determined financial requirements and capabilities, including budgets and resource allocation. Submitted project plans and financial reports to leaders or project sponsors for approval. Created Projects and managed them using Winzone platform.
• Cognizant Technology Solutions, 06/2018 - 09/2018, TEMs Lead, Setup the entire TEMS process and action items from scratch. Established project plans, including deadlines and priorities. Investigated issues reported by customers and coordinated with relevant teams to resolve the reported issues. Identify possible areas of automation (ITPA/RPA). Assisted in building strategies to improve efficiency and quality of service provided by the team. Advised, coached and mentored team members and trainees. Was responsible for practicing and implementing continuous improvement.
• Cognizant Technology Solutions, 01/2018 - 05/2018, Application Support Lead, Was responsible for leading L1 and L2 support teams in the Capital Markets and Market Risk portfolios. Provided quick fixes to escalate production issues. Provided customer's requests to requestor. Established project plans, including deadlines and priorities.
• Cognizant Technology Solutions, 12/2015 - 12/2017, Deputy Service Manager, Ensured smooth delivery of top-notch services that meet and exceed customer demands. Provided Problem solving through ITIL service delivery chain. Was the Onsite liaison and Single point of contact for Credit Suisse - EM Operation. Identified customer issues and needs by maintaining an excellent relationship with stakeholders and smooth Conflict management. Provided Second Level Production support for 29 Mainframe based applications in SAC (Core Banking) and BAS area. Setup the entire TEMS (Test Environment Management System) process and action items from scratch. Identified possible areas of automation (ITPA/RPA).
• Cognizant Technology Solutions, 07/2013 - 11/2015, Tech Lead, Created Windows based (VBS) modules to invoke UFT scripts. Created re-usable UFT scripts to automate critical Business Flows. Designed database architecture and create stored procedures to generate reports. Mentoring and managing the team.
• Cognizant Technology Solutions, 12/2011 - 06/2013, Batch Operations Analyst, Accountable for managing the Mainframe Batch monitoring using Control M. Single point of contact for Unix Batch monitoring using Control M GUI. Responsible for direct communications with the clients for providing consultancies regarding application migration in testing systems. Subject Matter Expert on Application migration.

• WBUT – MCA (Master of Computer Application)
• WBUT – BCA (Bachelor’s in Computer Application)

• BFS L0 and L1 – Cognizant Technology Solutions internal
• Db2 UDB 8.1 – Cognizant Technology Solutions internal
• AWS Certified Cloud Practitioner – External Training agency