Arcangelo Sarro
Calgary,AB
Summary
Dedicated Automotive Technician with 2+ years in service and repair. Friendly and upbeat professional enthusiastic about automotive work. Focused on satisfying customers, supporting team and meeting shop targets by applying superior work ethic, mechanical knowledge and excellent customer service skills. Resourceful Automotive Technician knowledgeable about regulations governing vehicle safety. Well-versed in disassembling parts and inspecting for wear and testing and adjusting systems to meet manufacturer's performance specifications. Adaptable and dependable individual familiar with mechanical, electronic and electric components.
Overview
6
6
years of professional experience
Work History
Automotive Service Technician Apprentice
Kramer Mazda
Calgary, AB
09.2022 - Current
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Evaluated, repaired and aligned vehicle suspensions.
- Operated tools, instruments and equipment safely.
- Pursued frequent opportunities to further enhance maintenance and repair skills.
- Maintained certifications and completed training on systems and components.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
Sales Representative
Crowfoot Dodge
Calgary, AB
02.2022 - 06.2022
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Followed-up with clients after new and used car deliveries to assess quality service and customer satisfaction.
- Demonstrated product features to align with customer needs.
- Developed key customer relationships to increase sales.
Sales Representative
Courtesy Chrysler
Calgary, AB
07.2021 - 01.2022
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
- Highlighted target products with eye-catching signs, displays and shelf positions.
Sales Representative
Calgary Honda
Calgary, AB
10.2020 - 07.2021
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Checked purchased vehicles at delivery for damage and final preparations.
- Networked with remote dealers to source vehicles for customers.
- Answered customer emails and telephone requests for information.
- Provided information about sales processes, warranty requirements and service standards.
Lot Attendant
Calgary BMW
Calgary, AB
10.2018 - 03.2020
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
- Directed drivers to parking spots.
- Responded to questions about local area and company services.
- Maintained cleanliness, neatness and organization of all areas.
- Parked and retrieved automobiles for customers in parking lots, storage garages or new car lots.
- Created agendas and communication materials for team meetings.
Education
1st Year Apprenticeship - Automotive Service Technician
Red Deer Polytechnic
Red Deer, AB06-2024
High School Diploma -
Central Memorial High School
Calgary, AB06.2017
Skills
- Inspecting Vehicles
- Preventive Maintenance
- Alignments Experience
- System Repairs
- Changing Oil
- Bay Maintenance
- Chemical handling
- Engine Repair
- Installing Equipment
- Power tool use
- Parts ordering and replacement
- Vehicle maintenance and repair
- Coolant flushes
- Brake systems knowledge
- Tire mounting and balancing
Timeline
Automotive Service Technician Apprentice
Kramer Mazda
09.2022 - Current
Sales Representative
Crowfoot Dodge
02.2022 - 06.2022
Sales Representative
Courtesy Chrysler
07.2021 - 01.2022
Sales Representative
Calgary Honda
10.2020 - 07.2021
Lot Attendant
Calgary BMW
10.2018 - 03.2020
1st Year Apprenticeship - Automotive Service Technician
Red Deer Polytechnic
High School Diploma -
Central Memorial High School
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