Arbish Shah
Hamilton
Summary
A political science student with extensive experience in parent communications and an effective communicator along with a proven ability to manage cross-functional teams. Given my outgoing, friendly, and people-oriented personality, I connect well with diverse groups and individuals. I am also very well-organized and possess solid communication skills that aid my ability to efficiently support upper management.
Overview
7
7
years of professional experience
Work History
BEAUTY ADVISOR
Shoppers Drug Mart
07.2024 - Current
- Increased department sales by 15% through effective product demonstrations and upselling techniques
- Provided personalized beauty consultations to customers per week resulting in an increase in customer satisfaction by 20%
- Collaborated with the marketing team to launch a successful beauty event that attracted over 50 attendees
- Achieved top performer status for exceeding sales targets and promoting brand awareness
- Implemented a new skincare regimen that led to an increase in repeat customers
Educational Assistant
Mishka Social Services
09.2023 - Current
- Implemented personalized learning plans for students leading to an increase in academic performance
- Collaborated with teachers to create engaging educational materials resulting in a boost in student participation
- Provided one-on-one support to students with learning disabilities, improving their comprehension
- Organized and led extracurricular activities fostering teamwork and social skills
- Assisted in the development of new curriculum modules aligning with state educational standards
Shift Lead Manager
Mastermind Toys
06.2018 - 10.2023
- Led a team of employees in delivering exceptional customer service and achieving a 95% customer satisfaction rate
- Implemented a training program that improved employee retention by 20% within the first year
- Performed regular inventory audits
- Implemented a feedback system to gather employee input and improve morale within the team
- Communicated company goals and objectives clearly to team members, fostering alignment and accountability
Bear Builder
Build A Bear Workshop
12.2022 - 06.2023
- Trained and mentored a team of new Bear Builders, improving service efficiency within the first month
- Implemented creative marketing strategies that drove foot traffic and boosted store sales over the holiday season
- Iterated on bear design based on customer feedback and market trends, ensuring product relevance and appeal
Legal Receptionist
Ingrassia and Macaluso Associates
09.2020 - 03.2021
- Coordinated daily operations for a busy law office, efficiently managing incoming calls, client inquiries, and appointment scheduling for attorneys to enhance productivity
- Implemented a new filing system that reduced document retrieval time, significantly improving office efficiency and streamlining case management processes
- Facilitated effective communication between clients and legal staff, leading to an increase in client satisfaction ratings and fostering long-term relationships
- Managed confidential client information with the utmost discretion, ensuring compliance with legal standards and enhancing the trust of clients served yearly
- Assisted in drafting legal documents and correspondence, supporting attorneys in case preparations that resulted in favourable outcomes in trials
Education
Bachelor of Arts - Political Science
McMaster University
Hamilton, ON04.2025
Skills
- Affective Communicator
- Microsoft Office
- Adaptability
- Computer Proficiency
- Inventory Control
- Multi-Tasking
- Leadership Skills
- Verbal and Written
Languages
English
Native or Bilingual
French
Limited Working
Urdu
Native or Bilingual
Hindi
Full Professional
Timeline
BEAUTY ADVISOR
Shoppers Drug Mart
07.2024 - Current
Educational Assistant
Mishka Social Services
09.2023 - Current
Bear Builder
Build A Bear Workshop
12.2022 - 06.2023
Legal Receptionist
Ingrassia and Macaluso Associates
09.2020 - 03.2021
Shift Lead Manager
Mastermind Toys
06.2018 - 10.2023
Bachelor of Arts - Political Science
McMaster University
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