Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Arbish Shah

Hamilton,Canada

Summary

Enthusiastic and reliable Sales Associate, dedicated to providing excellent customer service with a smile. Organized, detail-oriented, and experienced in handling customer inquiries and transactions properly. Dedicated to increasing sales by providing the ultimate customer experience. Several years of experience in various retail settings with a proven track record of job success. An experienced retail Key Holder with a strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Part-Time Key Holder

Michaels
Ancaster
10.2023 - Current
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, product and services information.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Part-Time Key Holder

Mastermind Toys
Hamilton
07.2019 - 10.2024
  • Analyzed customer feedback to identify areas for improvement and implemented strategies to increase customer satisfaction
  • Coached and mentored employees to help them reach their full potential, resulting in an increase in productivity
  • Performed daily store opening and closing duties, ensuring that all store policies were followed
  • Ensured store safety by monitoring customer activity and enforcing store policies
  • Managed POS system while handling cash and register procedures
  • Managed phone calls ensuring customers reach total satisfaction upon their requests and inquiries.

Part-Times Sales Associate

Build-A-Bear Workshop
Hamilton
12.2022 - 06.2023
  • Greeted customers in a friendly and professional manner
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
  • Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an increase in sales
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
  • Assisted customers with locating items and providing product information.

Part-Time Sales Associate

Little Caesars
Hamilton
01.2018 - 08.2019
  • Properly stored food items and ingredients in accordance with food safety regulations
  • Followed proper food safety protocols to ensure quality and safety of food served
  • Assisted in the preparation of food items and ensured that all food was served at the proper temperature
  • Provided excellent customer service and resolved customer issues.

Law Firm Receptionist

Ingrassia Macaluso Associates
Hamilton
01.2019 - 06.2019
  • Excelled as the first point of contact for clients & visitors upholding the highest standards of professionalism and customer service
  • Welcoming and assisting clients with a warm and courteous demeanor, efficiently managing phone calls, and directing inquiries to the appropriate attorneys or departments
  • Attention to detail ensured accurate scheduling of appointments, handling conference room reservations, and maintaining an organized and tidy reception area
  • Adeptly managed administrative tasks, including sorting mail, overseeing deliveries, and assisting in document preparation
  • Recognized the paramount importance of maintaining strict client confidentiality and consistently upheld this standard
  • Exceptional multitasking abilities, adaptability, and proficiency in office equipment and software
  • My dedication to fostering a positive client experience contributed to the firm's reputation for excellence and client satisfaction.

Education

Bachelors in Political Science -

McMaster University
05-2025

Highschool Diploma -

Bishop Ryan Catholic Secondary School
06.2021

Skills

  • Organizational Skills Expert
  • Excellent Customer Service Skills Expert
  • Interpersonal Communication Expert
  • Customer Relations Expert
  • Teamwork Expert
  • Good Communication Expert
  • Excellent Communication Skills Expert
  • Leadership Expert
  • Fast Learner Expert
  • Bilingual Expert
  • Computer skills Expert
  • Software Technology Expert
  • Staff Oversight
  • Customer Service Management
  • Staff Training
  • Promotional Campaigns
  • Alarm systems
  • Loss Prevention
  • Promotional planning
  • Team training and development
  • Front end operations
  • Bank Deposits
  • Cash Handling
  • Sales proficiency
  • Store maintenance

Languages

English
Native/ Bilingual
Urdu
Native/ Bilingual

References

References available upon request.

Timeline

Part-Time Key Holder

Michaels
10.2023 - Current

Part-Times Sales Associate

Build-A-Bear Workshop
12.2022 - 06.2023

Part-Time Key Holder

Mastermind Toys
07.2019 - 10.2024

Law Firm Receptionist

Ingrassia Macaluso Associates
01.2019 - 06.2019

Part-Time Sales Associate

Little Caesars
01.2018 - 08.2019

Bachelors in Political Science -

McMaster University

Highschool Diploma -

Bishop Ryan Catholic Secondary School

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Arbish Shah