Arben Agolli
Woodbridge,Canada
Summary
Results-driven professional with over 15 years of experience in customer service, supply chain management, and project management. Skilled in building cohesive teams, optimizing operations, and enhancing organizational efficiency. Adept at condominium management and administration with a proven ability to deliver exceptional service and meet corporate objectives.
Overview
21
21
years of professional experience
Work History
Customer Service
Marconi Food
Toronto, Canada
11.2019 - Current
- Oversee daily operations of the restaurant ensuring smooth workflow and quality service.
- Supervise staff schedules and guide team members to achieve performance targets.
- Handle customer inquiries and resolve issues promptly to ensure high satisfaction levels.
- Process transactions and maintain accurate financial records.
- Coordinate with vendors and process purchase orders and invoices efficiently.
Operations & Facility Manager
IBX Construction
Toronto, Canada
01.2016 - 01.2019
- Developed and executed preventive maintenance schedules for facilities and equipment.
- Managed contracts with external service providers ensuring compliance and cost efficiency.
- Reduced yearly maintenance expenses by 30% by optimizing vendor selection and processes.
- Led and supervised a team of 15 personnel overseeing a 50,000 sq. ft. facility.
- Coordinated property management activities, ensuring adherence to regulations and standards.
Logistics & Transportation Manager
Altavia
Florence, Italy
01.2010 - 01.2016
- Managed inbound logistics valued at $4 million and outbound logistics at $3 million annually.
- Evaluated and optimized performance of freight forwarders to improve cost-effectiveness and service.
- Designed delivery schedules ensuring on-time deliveries to multiple destinations.
- Supervised and trained staff to maintain operational efficiency and accuracy.
Project Manager
Frataj Construction Company
Tirana, Albania
01.2005 - 01.2010
- Oversaw project planning, procurement, and scheduling to meet client timelines and budgets.
- Ensured compliance with building codes and safety regulations.
- Managed subcontractor performance and maintained strict cost controls.
- Coordinated with clients and stakeholders to deliver high-quality construction projects.
Education
Logistics Certificate - NATO Supervision
Military Academy
Tirana, Albania01.1995
Advanced Logistics Training - NATO Supervision
Louisiana, USA01.1995
Project Management Certificate -
Polytechnic College
Tirana, Albania01.1994
Skills
- Team Building and Leadership
- Vendor Relations
- Subcontractor Relations
- Client Relations
- Project Planning and Management
- Proactive Risk Response
- Budget Management
- Material Management
- Contract Negotiations
- Condo Control Central
- MS Project
- MS Office
References
Available upon request.
Timeline
Customer Service
Marconi Food
11.2019 - Current
Operations & Facility Manager
IBX Construction
01.2016 - 01.2019
Logistics & Transportation Manager
Altavia
01.2010 - 01.2016
Project Manager
Frataj Construction Company
01.2005 - 01.2010
Logistics Certificate - NATO Supervision
Military Academy
Advanced Logistics Training - NATO Supervision
Project Management Certificate -
Polytechnic College
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