Summary
Overview
Work History
Education
Skills
Availability
Timeline
Generic

Arbaz Hussain

Brampton,ON

Summary

Dedicated and motivated individual with a strong work ethic and a passion for delivering exceptional customer service. Seeking a part- time position to contribute to a dynamic team and provide outstanding service to customers.

Overview

4
4
years of professional experience

Work History

Technology Analyst

Deloitte
06.2022 - 08.2023
  • Collaborated with cross-functional teams to provide
  • Technical support for hardware and software queries. Collected and analyzed data to enhance operational
  • Processes, resulting in increased efficiency.
  • Assisted users via phone, chat, and email, addressing
  • Played key role in mentoring new hires, offering guidance
  • Acquired proficiency in Python for data analysis, utilizing
  • Contributed to data-driven decision-making processes, ensuring operational efficiency.

Customer Service Executive

HSBC
05.2021 - 05.2022
  • Respond to customer inquiries and provide assistance with various banking services, including account balances, transactions, and account maintenance.
  • Effectively address and resolve customer issues, complaints, or concerns, ensuring high level of customer satisfaction.
  • Maintained comprehensive understanding of HSBC's products and services to provide accurate information and cross-sell relevant products to customers when appropriate.
  • Ensure compliance with banking regulations and HSBC's policies and procedures while handling customer transactions and inquiries.
  • Maintain accurate records of customer interactions and transactions, including updating customer account information and ensuring proper documentation for issue resolution.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement

Customer Service Associate

Amazon
08.2019 - 05.2021
  • Provide comprehensive customer support via phone, chat, and email.
  • Efficiently identify and resolve customer issues, including technical problems, order tracking, returns, and refunds.
  • Possess in-depth knowledge of Amazon's products and services to assist customers effectively.
  • Maintain clear and professional communication with customers.
  • Ensure each customer interaction results in a positive and satisfactory resolution.
  • Responded to customer calls and emails to answer questions about products and services

Education

Post-Degree Certificate - International Business Management

Sheridan College
Mississauga, ON
06.2025

Bachelor of Science - Mechanical Engineering

Osmania University
Hyderabad, India.
06.2019

Skills

  • Strong Communication skills
  • Reliability
  • Hardworking
  • Quick learner
  • Strong Problem solving abilities
  • Python
  • Office365
  • Collaboration skills
  • Proficient with POS systems and computer apps
  • Sales expertise
  • Complaint resolution

Availability

Monday: Available from 3 PM to 9 AM next
day.
Tuesday: Available from 3 PM to 8 AM next
day. Wednesday: Available from 5 PM to 9 AM next
day.
Thursday: Available from 12 PM to 6 AM next
day.
Friday: Available for 24 hours.
Saturday: Available for 24 hours.
Sunday: Available for 24 hours

Timeline

Technology Analyst

Deloitte
06.2022 - 08.2023

Customer Service Executive

HSBC
05.2021 - 05.2022

Customer Service Associate

Amazon
08.2019 - 05.2021

Post-Degree Certificate - International Business Management

Sheridan College

Bachelor of Science - Mechanical Engineering

Osmania University

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Arbaz Hussain