ARAVIND POBATHI VENKATARATHNAIAH
Mississauga,Canada
Summary
Dedicated Healthcare Operations Manager with a proven track record of leadership and strategic acumen. Adept at fostering client relationships, expanding operational capacity, and enhancing patient experiences through data-driven insights. Enterprising professional with an analytical bent of mind offering a proven history of success by supervising, planning & managing multifaceted projects; chronicled success with nearly two decades extensive experience in Healthcare Operations Management. Adept at adapting leadership and organizational skills to manage Clinic Operations & Administration ensuring seamless patient care and staff coordination. Growth Facilitator with impressive success in turning around business; enhanced the value of operating business units through process improvements & best practice implementation for optimizing efficiency & production. Distinguished Engagement Leader, recognized for successfully implementing strategic solutions that drive positive transformations. Highly skilled in establishing enduring client relationships, expanding operational capabilities, and elevating patient satisfaction by effectively applying data-driven insights through the use of Microsoft Advance Excel, Microsoft Power BI, Salesforce, Tableau, Python, and SQL.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Healthcare Operations Manager
Xanadutec Data Solutions
03.2013 - 09.2022
- Led Operations for a 300+ member BPO organization catering medical transcription services globally
- Specialized in EMR (Electronic Medical Records) for NHS hospitals in the UK, Australia, and the USA
- Strategically expanded operations from two to five production units, enhancing organizational capacity
- Established and managed a customer care service desk for UK hospital clients
- Streamlined communication channels and expedited issue resolution
- Proactively cultivated and strengthened client relationships
- Ensured heightened client satisfaction and sustained business partnerships
- Utilized advanced analytics (Microsoft Excel, Power BI, Tableau) for comprehensive reports
- Offered valuable insights and actionable recommendations for UK hospital clients
- Oversaw financial performance, achieving a 35% reduction in operational expenses
- Implemented cost-saving initiatives contributing to improved profitability
- Implemented strategic capacity planning, operational initiatives, and budgeting for efficiency
- Orchestrated cost reduction measures and optimized resource allocation for efficiency
- Led recruitment efforts, including talent acquisition and onboarding for a skilled workforce
- Used data-driven insights to enhance patient experience and clinic processes
- Ensured high client satisfaction through prompt addressing of inquiries and concerns
- Implemented rigorous quality control measures for accurate and consistent medical transcripts
- Collaborated with hospital administrators to tailor transcription services, enhancing delivery
- Effectively managed and resolved client disputes, maintaining a productive working relationship
- Continuously sought opportunities to improve quality and efficiency
- Conducted thorough analysis of client feedback and performance metrics
- Provided training to hospital administration staff, optimizing their experience and efficiency
- Designed and conducted client satisfaction surveys for continuous service enhancements
- Conducted regular quality audits to maintain high service standards
- Analyzed patient outcomes and clinical data for improved care and treatment strategies
- Leveraged analytics to identify factors affecting patient satisfaction
- Leveraged Salesforce reporting for insights into service utilization and performance metrics
- Developed interactive dashboards with key performance indicators for strategic decision-making
- Orchestrated seamless staff schedules, aligning with both availability and client preferences
- Responded promptly to client requests, ensuring swift assignment of available staff.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Head - Internal Quality & Talent Acquisition
British Orient Infotel Pvt. Ltd.
06.2006 - 03.2013
- Ensured 99% accuracy in medical files through meticulous quality monitoring, leveraging data analytics to identify and address discrepancies promptly
- Successfully recruited and onboarded 500+ employees, reducing the time-to-fill rate by 20% through strategic walk-ins, external agency collaborations, and targeted advertisements within budget constraints
- Led a team of medical transcriptionists and quality analysts to achieve a 15% increase in productivity and a 10% improvement in quality standards
- Sourced and onboarded over 40 vendors after rigorous screening and negotiation, resulting in a 15% cost reduction and improved service quality
- Conducted comprehensive training programs, contributing to a 25% reduction in errors post-induction and a 30% improvement in team efficiency
- Conducted monthly quality audits leading to a 20% reduction in errors
- Implemented RCA and CAPA plans resulting in a sustained 95% quality performance
- Actively mentored team members, contributing to a 15% increase in employee satisfaction and a 10% improvement in team retention rates
- Managed various services related to hospital medical secretarial service.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Associate Production Manager
CompuSystems Inc.
06.2005 - 06.2006
- Headed the production center of a startup company catering transcription and data entry services
- Actively served the needs of the leads, quality analysts, and transcriptionist, and served as role model in professional attitude, knowledge, demeanor, and execution of duties
- Hired and directly supervised the production team and helped in undertaking and improving the quality of work.
Account Head (Operations)
CBay Systems
01.2003 - 06.2005
- Supervised and trained a team of Medical Transcribers and Quality Analysts and attained service deliverables.
Executive Medical Transcriptionist
Focus Infosys Pvt. Ltd.
01.2002 - 01.2003
- Transcribed electronic medical records, summaries, SOAP, visit notes and other medical documents from recorded audio files from healthcare providers from United States
- Demonstrated 80 wpm of typing speed consistently.
Education
Master's Program in Data Analytics -
Simplilearn
India06.2020
MBA - Human Resources Management
EIILM University
India06.2012
Skills
- Team Management & Leadership
- Operational Excellence
- Customer Service Excellence
- Client Relationship Management
- Healthcare Data Analytics
- Resource Management
- Talent Acquisition
- Service Quality Assurance
- Reporting & Analytics
- Performance Metrics
- Root Cause Analysis
- Budget & Cost Optimization
- Patient-Centered Care
- Change Management
- Training & Development
Certification
- Salesforce Certified Administrator (SCA), 22613071, MM/DD/YY
- Master’s Program in Data Analytics – Simplilearn, MM/DD/YY
- Analyzing and Visualizing Data with Microsoft Power BI, MM/DD/YY
- Advanced Microsoft Excel Certification, MM/DD/YY
- Tableau Desktop Professional Certification, MM/DD/YY
- Python for Data Science and Data Science Foundations, MM/DD/YY
- Developing SQL Data Models, MM/DD/YY
- R Programming (R Studio), MM/DD/YY
- Certified Medical Transcriptionist - Beta School of Medical Transcription, MM/DD/YY
- Certified Internal Auditor for ISO 9001 & 27001, MM/DD/YY
Education Credentials
- Master of Business Administration (MBA) in Human Resources, MM/DD/YY
- Bachelor of Business Administration, MM/DD/YY
- Master’s Program in Data Analytics, MM/DD/YY
Languages
English
Full Professional
Timeline
Healthcare Operations Manager
Xanadutec Data Solutions
03.2013 - 09.2022
Head - Internal Quality & Talent Acquisition
British Orient Infotel Pvt. Ltd.
06.2006 - 03.2013
Associate Production Manager
CompuSystems Inc.
06.2005 - 06.2006
Account Head (Operations)
CBay Systems
01.2003 - 06.2005
Executive Medical Transcriptionist
Focus Infosys Pvt. Ltd.
01.2002 - 01.2003
Master's Program in Data Analytics -
Simplilearn
MBA - Human Resources Management
EIILM University
- Salesforce Certified Administrator (SCA), 22613071, MM/DD/YY
- Master’s Program in Data Analytics – Simplilearn, MM/DD/YY
- Analyzing and Visualizing Data with Microsoft Power BI, MM/DD/YY
- Advanced Microsoft Excel Certification, MM/DD/YY
- Tableau Desktop Professional Certification, MM/DD/YY
- Python for Data Science and Data Science Foundations, MM/DD/YY
- Developing SQL Data Models, MM/DD/YY
- R Programming (R Studio), MM/DD/YY
- Certified Medical Transcriptionist - Beta School of Medical Transcription, MM/DD/YY
- Certified Internal Auditor for ISO 9001 & 27001, MM/DD/YY
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