ARAVIND UNNIKRISHNAN
Sales Associate
Thunder Bay,ON
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
12
12
Certifications
Work History
Hardware Sales Associate
Home Depot
Thunder Bay, Ontario
03.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
ONLINE GROCERY ASSOCIATE
Walmart
Thunder Bay, ON
03.2022 - 03.2023
- Received work assignments from order system to fill orders.
- Stored product correctly in staging area, following safety guidelines.
- Maintained positive working relationships with customers, team members and leadership.
- Resolved customer complaints quickly by contacting leadership.
- Utilized selection process for products within store and bagged products following bagging standards.
- Cancelled orders based on customer requests and inventory and delivery problems.
- Communicated with online customers to address questions and complaints about products, policies and shipping methods
- Determine location for product listings to maximize exposure to online traffic.
- Delivered e-mail confirmation of completed transactions and shipment.
- Calculated purchase subtotals, taxes and shipping costs for submission to customers.
- Created and maintained database of customer accounts.
FRONT DESK RECEPTIONIST
Ramada Airlane by Wyndham
Thunder Bay, ON
08.2022 - 01.2023
- Welcomed on-site visitors and directed to appropriate personnel.
- Coordinated service providers for office equipment maintenance and repair.
- Established and maintained good communications with personnel and clientele.
- Opened and closed main office in alignment with established security procedures.
- Drafted correspondence and proofed outgoing memos for accuracy.
- Answered multi-line phone system and promptly transferred calls.
- Validated parking passes and directed visitors to on-site parking.
- Assisted with completion of forms or sign-in procedures.
- Answered questions about company location and hours of operation.
- Communicated with maintenance personnel to report facility issues.
- Updated company databases and visitor logs with daily data and incident information.
- Documented and distributed messages to support timely communications.
- Organized and filed important documents in filing cabinets or in online document storage solutions.
- Scheduled appointments and maintained and updated appointment calendars.
- Received payments and recorded receipts for services.
- Processed and prepared memos, correspondence and travel vouchers.
- Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail.
- Used job-related software to update office expense and costs records.
- Issued and checked visitor badges to maintain workplace security.
BUSINESS DEVELOPMENT ASSOCIATE
BYJU's - The Learning APP
Kollam, Kerala
03.2020 - 01.2022
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Developed business pipeline using cold and warm techniques.
- Negotiated contracts and closed sales with new and existing clients.
- Used SalesForce to handle current portfolio and prospective leads.
- Enhanced customer experience using all omnichannel offerings.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
CASHIER
Seoul, Indian Restaurant
03.2019 - 07.2019
- Greeted and informed customers of products, fostering positive store experiences.
- Enforced store safety and cleanliness standards, reducing hazards.
- Leveraged POS system to perform purchase transactions for team members and customers.
- Provided efficient and courteous service to customers.
- Built and maintained positive working relationships with co-workers.
- Maintained cash accuracy by working with supervisor to correct deficiencies.
- Delivered service excellence through all points of contact.
- Processed cash, check and credit cards for customer purchases.
RETAIL SALES ASSOCIATE
Eleven
Seoul, South Korea
02.2019 - 06.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
STORE ASSOCIATE
ITC
12.2018 - 02.2019
- Checked merchandise for inventory records and made note of most successful products.
- Offered customers assistance with locating merchandise at other locations.
- Greeted customers and answered questions, assisting with needs and finding items.
- Maintained records related to sales.
CUSTOMER RELATIONSHIP ASSOCIATE
IDEA Cellular Ltd
06.2016 - 07.2016
- Utilized automated systems to log and retrieve call information.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Followed up with customers regarding product functionality and overall satisfaction.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Provided account information to customers and explained bill service policies and customer rights.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Conferred with customers by telephone or in-person to provide product or service information.
- Made appropriate account corrections to resolve customer problems.
Education
DIPLOMA - Digital Marketing And Analytics
Confederation College
Thunder Bay, ON 01.2022 - 05.2023
MASTER OF BUSINESS ADMINISTRATION (M.B.A - MARKETING & OPERATIONS
Rajagiri Business School
Kerala, India 03.2018 - 03.2020
MASTER OF BUSINESS ADMINISTRATION (M.B.A - MARKETING
Sookmyung Womens University
Seoul, South Korea 02.2019 - 07.2019
B.B.A ( BACHELOR OF BUSINESS ADMINISTRATION) - MARKETING
Sree Vidyadhiraja College of Arts And Science
Kerala, India 01.2015 - 04.2017
Relevant Coursework Marketing Finance - undefined
Skills
Store opening and closing
undefinedCertification
First Aid
Timeline
Hardware Sales Associate
Home Depot
03.2023 - Current
FRONT DESK RECEPTIONIST
Ramada Airlane by Wyndham
08.2022 - 01.2023
ONLINE GROCERY ASSOCIATE
Walmart
03.2022 - 03.2023
DIPLOMA - Digital Marketing And Analytics
Confederation College
01.2022 - 05.2023
BUSINESS DEVELOPMENT ASSOCIATE
BYJU's - The Learning APP
03.2020 - 01.2022
CASHIER
Seoul, Indian Restaurant
03.2019 - 07.2019
RETAIL SALES ASSOCIATE
Eleven
02.2019 - 06.2019
MASTER OF BUSINESS ADMINISTRATION (M.B.A - MARKETING
Sookmyung Womens University
02.2019 - 07.2019
STORE ASSOCIATE
ITC
12.2018 - 02.2019
MASTER OF BUSINESS ADMINISTRATION (M.B.A - MARKETING & OPERATIONS
Rajagiri Business School
03.2018 - 03.2020
CUSTOMER RELATIONSHIP ASSOCIATE
IDEA Cellular Ltd
06.2016 - 07.2016
B.B.A ( BACHELOR OF BUSINESS ADMINISTRATION) - MARKETING
Sree Vidyadhiraja College of Arts And Science
01.2015 - 04.2017
Relevant Coursework Marketing Finance - undefined
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