ARAVIND UNNIKRISHNAN
Sales Associate
Thunder Bay,ON
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
12
12
Certifications
Work History
Hardware Sales Associate
Home Depot
Thunder Bay, Ontario
03.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
ONLINE GROCERY ASSOCIATE
Walmart
Thunder Bay, ON
03.2022 - 03.2023
- Received work assignments from order system to fill orders.
- Stored product correctly in staging area, following safety guidelines.
- Maintained positive working relationships with customers, team members and leadership.
- Resolved customer complaints quickly by contacting leadership.
- Utilized selection process for products within store and bagged products following bagging standards.
- Cancelled orders based on customer requests and inventory and delivery problems.
- Communicated with online customers to address questions and complaints about products, policies and shipping methods
- Determine location for product listings to maximize exposure to online traffic.
- Delivered e-mail confirmation of completed transactions and shipment.
- Calculated purchase subtotals, taxes and shipping costs for submission to customers.
- Created and maintained database of customer accounts.
FRONT DESK RECEPTIONIST
Ramada Airlane by Wyndham
Thunder Bay, ON
08.2022 - 01.2023
- Welcomed on-site visitors and directed to appropriate personnel.
- Coordinated service providers for office equipment maintenance and repair.
- Established and maintained good communications with personnel and clientele.
- Opened and closed main office in alignment with established security procedures.
- Drafted correspondence and proofed outgoing memos for accuracy.
- Answered multi-line phone system and promptly transferred calls.
- Validated parking passes and directed visitors to on-site parking.
- Assisted with completion of forms or sign-in procedures.
- Answered questions about company location and hours of operation.
- Communicated with maintenance personnel to report facility issues.
- Updated company databases and visitor logs with daily data and incident information.
- Documented and distributed messages to support timely communications.
- Organized and filed important documents in filing cabinets or in online document storage solutions.
- Scheduled appointments and maintained and updated appointment calendars.
- Received payments and recorded receipts for services.
- Processed and prepared memos, correspondence and travel vouchers.
- Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail.
- Used job-related software to update office expense and costs records.
- Issued and checked visitor badges to maintain workplace security.
BUSINESS DEVELOPMENT ASSOCIATE
BYJU's - The Learning APP
Kollam, Kerala
03.2020 - 01.2022
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Developed business pipeline using cold and warm techniques.
- Negotiated contracts and closed sales with new and existing clients.
- Used SalesForce to handle current portfolio and prospective leads.
- Enhanced customer experience using all omnichannel offerings.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
CASHIER
Seoul, Indian Restaurant
03.2019 - 07.2019
- Greeted and informed customers of products, fostering positive store experiences.
- Enforced store safety and cleanliness standards, reducing hazards.
- Leveraged POS system to perform purchase transactions for team members and customers.
- Provided efficient and courteous service to customers.
- Built and maintained positive working relationships with co-workers.
- Maintained cash accuracy by working with supervisor to correct deficiencies.
- Delivered service excellence through all points of contact.
- Processed cash, check and credit cards for customer purchases.
RETAIL SALES ASSOCIATE
Eleven
Seoul, South Korea
02.2019 - 06.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
STORE ASSOCIATE
ITC
12.2018 - 02.2019
- Checked merchandise for inventory records and made note of most successful products.
- Offered customers assistance with locating merchandise at other locations.
- Greeted customers and answered questions, assisting with needs and finding items.
- Maintained records related to sales.
CUSTOMER RELATIONSHIP ASSOCIATE
IDEA Cellular Ltd
06.2016 - 07.2016
- Utilized automated systems to log and retrieve call information.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Followed up with customers regarding product functionality and overall satisfaction.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Provided account information to customers and explained bill service policies and customer rights.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Conferred with customers by telephone or in-person to provide product or service information.
- Made appropriate account corrections to resolve customer problems.
Education
DIPLOMA - Digital Marketing And Analytics
Confederation College
Thunder Bay, ON 01.2022 - 05.2023
MASTER OF BUSINESS ADMINISTRATION (M.B.A - MARKETING & OPERATIONS
Rajagiri Business School
Kerala, India 03.2018 - 03.2020
MASTER OF BUSINESS ADMINISTRATION (M.B.A - MARKETING
Sookmyung Womens University
Seoul, South Korea 02.2019 - 07.2019
B.B.A ( BACHELOR OF BUSINESS ADMINISTRATION) - MARKETING
Sree Vidyadhiraja College of Arts And Science
Kerala, India 01.2015 - 04.2017
Relevant Coursework Marketing Finance - undefined
Skills
Store opening and closing
Product promotions
Sales expertise
Point of sale operation
MS Office
Good Telephone Etiquette
Microsoft applications proficiency
Cash register operation
Product and service sales
Analytical and Critical Thinking
Salesforce, Spreadsheets, SPSS, Tableau Proficiency
Certification
First Aid
Timeline
Hardware Sales Associate
Home Depot
03.2023 - Current
FRONT DESK RECEPTIONIST
Ramada Airlane by Wyndham
08.2022 - 01.2023
ONLINE GROCERY ASSOCIATE
Walmart
03.2022 - 03.2023
DIPLOMA - Digital Marketing And Analytics
Confederation College
01.2022 - 05.2023
BUSINESS DEVELOPMENT ASSOCIATE
BYJU's - The Learning APP
03.2020 - 01.2022
CASHIER
Seoul, Indian Restaurant
03.2019 - 07.2019
RETAIL SALES ASSOCIATE
Eleven
02.2019 - 06.2019
MASTER OF BUSINESS ADMINISTRATION (M.B.A - MARKETING
Sookmyung Womens University
02.2019 - 07.2019
STORE ASSOCIATE
ITC
12.2018 - 02.2019
MASTER OF BUSINESS ADMINISTRATION (M.B.A - MARKETING & OPERATIONS
Rajagiri Business School
03.2018 - 03.2020
CUSTOMER RELATIONSHIP ASSOCIATE
IDEA Cellular Ltd
06.2016 - 07.2016
B.B.A ( BACHELOR OF BUSINESS ADMINISTRATION) - MARKETING
Sree Vidyadhiraja College of Arts And Science
01.2015 - 04.2017