Summary
Overview
Work History
Education
Skills
Highlights Of Qualifications
Volunteer Experience
Languages
Timeline
Generic

Arashdeep Singh

Brampton,ON

Summary

Over two year experience in Customer engagement and Customer relationship management, Recordkeeping, promoting and enabling digital solutions, and enabling smooth and effective communication.


Overview

12
12
years of professional experience

Work History

Junior Software Quality Assurance Tester

INFOYA
12.2023 - Current
  • Working with Home Depot, Canada to ensure smooth and seamless experience for store associates placing orders on COM( Customer Order Management ) portal.


Office Manager

Vaanya Education Services
02.2021 - 08.2023
  • Client conversion rate improved from 70% to 90% for class 11th and 12th students.

Mathematics & Quantitative Aptitude Teacher

Paramount Coaching Classes
08.2012 - 12.2020
  • 100% result achieved for 10th and 12th classes.

Education

Master of Arts (Journalism and Mass Communication) -

Punjabi University
2018

Bachelor of Engineering (Computer Science) -

Panjab University
2012

Skills

  • Client Engagement and Retention
  • Recordkeeping
  • Budget Planning and Execution
  • Team Oversight
  • Hiring and Training
  • Contract Negotiations
  • Social Media Marketing
  • Programming Languages( C and Python)
  • Microsoft Office
  • Software Testing

Highlights Of Qualifications

Communication and Interpersonal Skills: 

  • Professional communication skills include fluency in English, Punjabi and Hindi.
  • Effectively created and maintained communication channels with students, parents, and colleagues to build strong relationships.

Leadership & Team Management:

  • Led and managed a diverse team of educators and coworkers, ensuring an enriched learning experience for students.
  • Carrying out staff assessments to decide upon the matters of promotion, retention and termination.

Administrative & Organizational Skills:

  • Carrying out and coordinating various tasks, viz. setting and achieving targets, maintaining inventory of office supplies, preparation and execution of budget, ensuring compliance to organization’s policy.

Technology Proficiency:

  • Utilized various educational tools like Google classroom, Slideshows, Zoom etc. to enhance learning experience.
  • Proficient in Microsoft Office and Social Media Marketing.

Problem-Solving and Adaptability:

  • Worked during evenings and weekends as and when needed.
  • Adopted various online tools to deliver educational content to students during COVID lockdown.

Data Analysis & Reporting:

  • Developed and maintained records and reports for students’ attendance, grades, fee payments etc.
  • Analyzed reports to track students’ progress and generate feedback.
Mathematics Proficiency:
  • Studied Mathematics up to Graduation level.
  • Taught Mathematics to classes – 10th, 11th and 12th.

Volunteer Experience

  • Worked as an organizer in GOONJ’12, the annual cultural fest of U.I.E.T., Panjab University, Chandigarh.
  • Acted as President of Discipline Committee of U.I.E.T., Panjab University during 2011-12.
  • Conceptualized, produced and participated in a Punjabi talk show titled, ’IK MERI VI SUNO’ on Channel D5 Punjabi.
  • Organized cleanliness drives as a Scout.
  • Organized Blood donation camps and donated in the same.
  • Worked as a Rehabilitation Worker during the Patiala floods of 2023.

Languages

English
Punjabi
Hindi

Timeline

Junior Software Quality Assurance Tester

INFOYA
12.2023 - Current

Office Manager

Vaanya Education Services
02.2021 - 08.2023

Mathematics & Quantitative Aptitude Teacher

Paramount Coaching Classes
08.2012 - 12.2020

Master of Arts (Journalism and Mass Communication) -

Punjabi University

Bachelor of Engineering (Computer Science) -

Panjab University
Arashdeep Singh