Dynamic leader with proven expertise in staff management and customer service honed at Tim Hortons. Excelled in employee training and development, driving team towards excellence in service delivery and operational efficiency. Achieved notable guest satisfaction scores, demonstrating adaptability and a commitment to quality. Skilled in fostering teamwork and collaboration, ensuring a positive work environment and superior customer experiences.
As a supervisor, I am in charge of the daily operations of our restaurant.
I am responsible for managing all of my ream mates and training new members and holding them accountable to our standards.
My responsibility for ensuring all our food and beverage production is carried out to our standards and that all food safety procedures are followed by her team.
It is my responsibility for ensuring our payment transactions are processed correctly.
I ensure our guest satisfaction scores meet our target when surprise audits take place.
I always ensure a positive work environment for her team, while delivering exceptional service to our guests.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, playing attention to special needs or wants.
Cultivated customer loyalty, promoted repeat business and improved sales.
Developed community reputation through commitment to customer satisfaction and strong client relationships.