Ara-rose Roeein

· Dealt with over 30 patients’ phone calls daily to address questions/provide assistance with prescriptions.

· Received, processed and entered prescription orders into pharmacy databases (Customer Relationship Management)

· Preserved a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.

· Enhanced patient experience by providing accurate medication and dosage information to the pharmacist (patient’s history)

· ·Organized patient information into appropriate profiles while maintaining confidentiality and professionality

· Developed strong compassionate relationships with patients and healthcare providers through strong communication and empathy.

· Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise (stock and restock products)

· Handled cash transactions efficiently while adhering to company cash handling policies (ensuring accuracy in all financial exchanges at the end of the shift)

· Developed relationships with customers to encourage repeat business.

· Managed returns, exchanges and refunds in accordance with store policies

· Maintained a calm demeanour and professionally managed issues in complicated, high-stress situations (with customers and co-workers)

· Collaborated with team members to enhance overall store performance and offering support as needed. Worked closely with shift manager to solve problems and handle customer concerns.

· · Learned duties for various positions and provided backup at key times when collaboration was needed, developing teamwork, communication, and collaboration skills