ARANZAZU MENDEZ CRUZ
North York,ON
Summary
Highly motivated and results-driven sales and customer service professional with over 3 years of experience in building, maintaining and consumer services, strong customer relationships, achieving sales targets, and delivering exceptional service. Possesses excellent communication, interpersonal, and problem-solving skills, with a strong focus on attention to detail and delivering results. Flexible hard worker ready to learn and contribute to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Painter Supervisor
ABC Painting services
02.2023 - 11.2023
- Reported project progress, site problems and labor status to supervisors.
- Maintained accurate records of inventory levels and paint consumption rates.
- Compiled weekly reports summarizing inspection activities, findings, recommendations.
- Created detailed reports of all customer service activities.
Handyman
Mattamy Home Funding
ON
10.2021 - 01.2023
- Completed an average of 10 maintenance and repair tasks per day, with a 98% success rate and a 95% customer satisfaction rating over the past year
- Maintained compliance with internal and regulatory safety standards.
- Painted surfaces using brushes, spray guns and paint rollers.
- Caulked windowsills, bathtubs, showers and countertops to prevent water damage.
Cashier
Cremeria la ordeña
Chicago, IL
09.2020 - 09.2021
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Restocked and organized merchandise in front lanes.
- Balanced daily transactions on a computerized point-of-sale system.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Sales Consultant
Miluki Marmol
San Luis Potosi, MX
01.2019 - 07.2020
- Achieved a 150% increase in sales revenue over a 6-month period by implementing a consultative sales approach, identifying client needs, and presenting relevant solutions that added value to their business
- Maximized customer retention by resolving issues quickly.
- Participated in regular training sessions on new products, services, and industry trends.
Customer Service Agent
Atento
San Luis Potosi, MX
02.2018 - 12.2018
- Maintained a 95% customer satisfaction rating over the course of a year by providing exceptional service and resolving complex issues in a timely and efficient manner, resulting in a 20% increase in customer retention
- Handled an average of 150 customer inquiries per day with an average first-call resolution rate of 85%, exceeding the department's target of 75%.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Education
Bachelor's degrees in International Relations -
Universidad Tecnológica De México
12-2020
Skills
- Critical Thinking
- Multitasking Abilities
- Microsoft office
- Written Communication
- Mail Management
- Social Media Knowledge
- Money Handling
- Efficient
- Client management
- Business Marketing
Certification
Google Activate - Digitize your business step by step with Google tools
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Painter Supervisor
ABC Painting services
02.2023 - 11.2023
Handyman
Mattamy Home Funding
10.2021 - 01.2023
Cashier
Cremeria la ordeña
09.2020 - 09.2021
Sales Consultant
Miluki Marmol
01.2019 - 07.2020
Customer Service Agent
Atento
02.2018 - 12.2018
Bachelor's degrees in International Relations -
Universidad Tecnológica De México
Similar Profiles
Navkarn SidhuNavkarn Sidhu
Painter at ABC PaintingPainter at ABC Painting
Jack GordonJack Gordon
Co-Owner at TCA Services LLC-Summer Industrial Painting/Repair Services WorkCo-Owner at TCA Services LLC-Summer Industrial Painting/Repair Services Work
AERIAL AKPULONUAERIAL AKPULONU
Brand Ambassador at ABC Home and Commercial ServicesBrand Ambassador at ABC Home and Commercial Services
Ava MulzacAva Mulzac
Cake Decorator at Baker Street Inc.Cake Decorator at Baker Street Inc.
Dennis LukDennis Luk
Senior Staff Accountant at HSM LLP Chartered Professional AccountantsSenior Staff Accountant at HSM LLP Chartered Professional Accountants