Overview
Work History
Education
Languages
Timeline
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ARANZA AGUILAR

Arleta,CA

Overview

14
14
years of professional experience

Work History

HEDIS Outreach Coordinator

Regal Medical Group
04.2024 - Current
  • Submit authorizations for HEDIS (Healthcare effectiveness measure data and information set) for preventative care of patients
  • Ordered Lab Work for patients
  • Acted as the liaison between patients and insurance providers to schedule care visits for colonoscopy, diabetes, eye exam, kidney exam, mammogram, and behavioral health exams, and provide results to HEDIS
  • Kept records of scheduled patients and expected results return dates in excel spreadsheet
  • Acted as point of contact for patients for scheduling of their medical office visits
  • Provided courteous and supportive messaging to ensure comfortable experience for patients participating in HEDIS preventive care programs
  • Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
  • Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.

Administrative Assistant II

UCLA Health
01.2023 - 04.2024
  • Warmly greet patients at arrival
  • Schedule appointments
  • Answer phones, respond to emails, and messages from in-basket
  • Check patients in and out, according to company's standards
  • Scan, upload and email important documentation as needed
  • Communicate with physicians and back office staff regarding patients when needed
  • Work with physicians to accommodate patients as requested
  • Contact and maintain friendly and professional relationships with patients to provide positive experiences for any and all future appointments
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Administration/Surgical Clearance Coordinator

Minimally Invasive & Metabolic Surgery
08.2021 - 01.2023
  • Data entry & Schedule appointments
  • Scan and email important documentation as needed
  • In charge of providing and collecting important patient information from various labs & doctors offices to schedule surgery
  • Contacted and ran insurances for patients regularly
  • Familiarized myself with all patients and doctors we worked with, for a more pleasant and welcoming experience for patients
  • Followed up with patients on appointments for imaging, and clearances as well as any missing patient information
  • Managed and handled delicate and private information of doctor's and patients appropriately
  • In charge of filling out & submitting patients disability forms for insurance, employer, & State Disability
  • Submitted authorizations for imaging, labs, and any tests requested by Doctor
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Assistant Manager

Speedy Cash
09.2016 - 08.2021


  • Answer phone calls in a timely and professional manner
  • Defused volatile customer situations calmly and courteously
  • Assist in handling all employee problems & disputes, and continually strive to develop staff in all areas of managerial and professional development
  • Train & managed a team of 6
  • Monitored and corrected inefficient or inaccurate work to maintain team performance
  • Enforced adherence to company policies and procedures to boost team efficiency and strengthen operational standards
  • Responsible in managing cash flow and supervise the financial transactions within and outside the company
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Collections Agent

Iqor
01.2014 - 10.2016
  • Effectively managed a high-volume of inbound & outbound customer calls
  • Resolved service, pricing, and technical problems for customers by asking clear and specific questions
  • Addressed and resolved customer product complaints empathetically and professionally
  • Gathered and verified all required information for tracking purposes
  • Accurately documented, researched and resolved account
  • Achieved monthly collection goals.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.

Receptionist

Beverly Hills Wellness Surgery Center
05.2011 - 01.2014
  • Answering and routing telephone calls
  • Keeping patient charts organized
  • Maintain safe and clean reception area by complying with rules and regulations
  • Improved office efficiency, managing client correspondence, record tracking and data communications
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Organized calendars and managed scheduling for the surgeon
  • Processed efficient client billing, input payments and reconciled accounts to keep financial records accurate
  • Confirmed appointments, communicated with clients, and updated client records.

Education

San Fernando High School
San Fernando, CA

Associate of Arts -

Los Angeles Mission College
Sylmar, CA

Languages

Spanish
Native or Bilingual

Timeline

HEDIS Outreach Coordinator

Regal Medical Group
04.2024 - Current

Administrative Assistant II

UCLA Health
01.2023 - 04.2024

Administration/Surgical Clearance Coordinator

Minimally Invasive & Metabolic Surgery
08.2021 - 01.2023

Assistant Manager

Speedy Cash
09.2016 - 08.2021

Collections Agent

Iqor
01.2014 - 10.2016

Receptionist

Beverly Hills Wellness Surgery Center
05.2011 - 01.2014

San Fernando High School

Associate of Arts -

Los Angeles Mission College

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ARANZA AGUILAR