Aranjot Singh
Abbotsford,BC
Summary
Hands-on, innovative, and results-driven IT professional with 4+ years of experience in remote and onsite support to a vast portfolio of clients. Team player who is highly versatile, reliable, and trustworthy, able to deal with key stakeholders at all levels while demonstrating strong expertise in system analysis, diagnostics, and troubleshooting.
Overview
4
4
years of professional experience
Work History
IT Helpdesk & Support
McQuarrie Hunter (Law Firm)
Surrey, BC
02.2023 - Current
- Assisted in the planning and implementation of diverse software platforms, data services, and information products, contributing to enhanced operational efficiency.
- Played a key role in setting up essential software and programs, customizing them to meet specific requirements, and providing ongoing support to ensure optimal functionality.
- Provided specialized legal software support, including expertise in PC Law, iTimekeep, Worldox, Reveal, ACL, ALF, E-Convey, DivorceMate, and other systems, effectively addressing user needs.
- Demonstrated a strong on-site presence, actively engaging with team members and end-users to deliver prompt assistance, troubleshoot issues, and ensure uninterrupted workflow across desktops, laptops, tablets, smartphones, and AV equipment.
- Assisted the IT Manager in installing, upgrading, and troubleshooting operating systems, servers, and security-related matters, contributing to a secure and reliable IT infrastructure.
- Took responsibility for AV setups throughout the firm's premises, ensuring seamless audiovisual experiences for meetings and events across two floors.
- Collaborated with the IT Manager on various projects and issues, providing valuable support and contributing to successful outcomes.
- Acted as a primary point of contact for IT help desk queries and issues, swiftly resolving technical concerns and delivering excellent customer service.
- Demonstrated flexibility and reliability by providing additional relief to the IT Manager during their absence, ensuring continuous IT support and operations.
Project Coordinator/Senior Technical Support Specialist
LinkPoint IT Solutions Ltd
Langley, BC
01.2021 - 01.2023
- Supported and trained tier 1 technicians in customer service, documentation, internal process adherence and provided technical advice and mentorship.
- Preformed client network audits and assessments.
- Configured and maintained network infrastructure for small and medium businesses.
- Initiated internal security audit projects to further protect the company and its clients from the recent surge of malware, trojans and ransomware attacks.
- Traveled frequently to various client sites across BC’s lower mainland and okanagan region to provide technical support, trainings, client on-boarding and various hardware and server installations/maintenance.
- Maintain and upkeep internal IT Environments (including: Office 365, ConnectWise Suite, Autotask, Datto RMM).
- Actively reviewing all tickets within all service boards for quality control.
- Creating & Reviewing internal SOP’s relating to Service and/or interdepartmental interaction and adjusting where needed.
- Identifying inefficiencies within the service department and making appropriate recommendations to the IT Manager and TL’s.
- Auditing client configurations (including network, cloud-services, backups, security and other systems)
- Assisting with initiating, coordination and building new Projects.
IT Proctor
CPA Western School of Business
02.2021 - Current
- Provided technical support to exam writers using CPAWSB issued laptops, assisted with monitoring writers
- Ensured all technical issues during the exam were resolved in timely manner (in less than 2-3 minutes) to avoid interruptions or delays
- Ensured exam rules and regulations (CPA Exam Regulations) are upheld, and submitted incident reports with details of technical issues experienced.
IT Support Specialist
LinkPoint IT Solutions Ltd
Langley, BC
04.2019 - 01.2021
- Provided remote and onsite technical support to 350+ companies ranging between 5-150 employees each, from a variety of industries such as Aerospace, Education, Healthcare, Hospitality, Transportation, etc.
- Adhered to strict SLA policy ensuring customer success, calming influence during critical issues and inspiring confidence to solve problems quickly and efficiently.
- Monitor ticket management queues and work diligently to organize, prioritize, and execute multiple complex tasks and initiatives under tight timelines to quickly restore users to productivity.
- Held key responsibility for ensuring safe computing practices and minimizing the risk of Issue occurrence by delivering efficient and robust technical support to clients focused on system enhancement and troubleshooting.
- Assumed a lead role in analyzing and enhancing existing security solutions with a strong emphasis on continuous maintenance, development, and improvement of organizational security
- Setup server hardware, RAID configuration, OS installation, and perform disaster recovery tests including restoring servers from offsite backups.
- Deployed new workstations and printers, installed operating systems, applications, and drivers, and configured network properties and hardware.
- Supported disaster recovery plans and performed regular backups.
- Configured, monitored, and deployed network hardware components including but not limited to Fortinet’s, Cisco Meraki, and Unifi devices.
- Exchange/Office 365 support, maintenance, and administration (Account provisioning, migration from Exchange to office 365, distribution group creation).
- SharePoint administration and support
- Prepared Power shell scripts for administrative tasks in Microsoft Exchange, Azure, Windows Server, and windows workstation.
- Liaising with third party support as required (QuickBooks, Sage, Oracle, etc.)
- Remote access solution implementation and support: VPN, Terminal Services, and RDS.
- Prepared documentation for IT projects including user guides, project timelines, operational documents, and compliance policy.
- Supporting technologies including Microsoft Server Operating Systems, email services, Active Directory, MS Exchange services, Office 365, Hyper-V, VMware, Citrix, Anti-Virus (Webroot, Malwarebytes, Crowd strike), Firewalls.
Education
Project Management Essentials
UBC Sauder School of Business
Vancouver, BC05.2022
Computer Information Systems
Kwantlen Polytechnic University
Surrey, BC12.2018
Skills
- Excellent knowledge of processes and tools utilized for system management, problem reporting and troubleshooting
- Extensive knowledge of Windows Operating Systems, MacOS, VMWare, VirtualBox
- Thorough understanding of Active Directory, DNS, DHCP, WAN/LAN, VPN, and Network Troubleshooting
- Solid Understanding of Office 365, SharePoint, and Teams VoIP administration
- Ability to manage multiple projects, activities, and tasks simultaneously in an organized manner
- Practical knowledge of the installation, modification, maintenance and repair of IT equipment and software
- Ability to follow instructions, work without supervision, and multi-task
Additional Information
Migration Projects:
- SharePoint Migrations
- File Server to Cloud Migrations
- Azure Intune/MDM Migrations
- Local Exchange Servers to Office 365 Migrations
Network Projects:
- Network Upgrade/Install Projects (primarily Meraki, Unifi, Fortinet)
- Network Cabling Projects
VoIP Projects:
- Microsoft Teams VoIP
- TELUS Biz Connect VoIP
- Shaw Smart Voice
- Universe, Connect
Others:
- Rollout/upgrade backup solution for clients
- (Datto, SolarWinds, Veaam, Acronis)
- MFA Rollouts
- Cyber Security Trainings
- Ransomware Recovery
- Onboarding new clients (Scope, Documentation, Network Diagram, recommend upgrades etc.).
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional
References
Available upon request
Timeline
IT Helpdesk & Support
McQuarrie Hunter (Law Firm)
02.2023 - Current
IT Proctor
CPA Western School of Business
02.2021 - Current
Project Coordinator/Senior Technical Support Specialist
LinkPoint IT Solutions Ltd
01.2021 - 01.2023
IT Support Specialist
LinkPoint IT Solutions Ltd
04.2019 - 01.2021
Project Management Essentials
UBC Sauder School of Business
Computer Information Systems
Kwantlen Polytechnic University
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