Arah Reyes
Northridge
Summary
Experienced with managing site operations and administrative tasks. Utilizes organizational skills to maintain efficient workflows and compliance. Track record of effective communication and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
IT SITE ADMINISTRATOR
Harman International
02.2020 - Current
- Provides high-level technical support to all Departments, executives and VIP users.
- Managed Windows servers, Active Directory, DHCP, DNS, and DFS rights.
- Handles software deployment and asset management using Azure and SCCM. Test-Management, Software Roll-out.
- Handles escalation requests from Level 1 support by providing resolutions within the Service Level Agreement (SLA).
- Oversaw site infrastructure consolidation and implementation.
- Arrange meetings with Vendors for specific Projects and maintain Standard Operating Protocol.
- System Administration and Network Monitoring.
- IT Hardware Purchase.
DESKSIDE TECHNICIAN II
Boston Scientific Neuromodulation
Sta. Clarita, CA
03.2019 - 02.2020
- Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, video conference systems, and administrative systems.
- Assesses functional needs to determine specifications for purchases. Setup and support VoIP phones.
IT CUSTOMER SUPPORT ANALYST
El Paso County Citizen Service Center
Colorado Springs
03.2018 - 08.2018
- Provides technical support and training for a variety of networked computing systems, audio/visual equipment and broadcasting equipment throughout the County.
- Installs, configures, maintains, upgrades, troubleshoots and repairs desktop operating system software, hardware, audio/visual and peripherals.
- Provides technical support for public information equipment, including videography, production, post production and broadcasting.
- Uses remote system management tools to gather hardware and software inventories, install new or updated software and to provide remote management of desktop systems for troubleshooting purposes, upgrades and configuration changes.
TECHNICAL SUPPORT ANALYST II
Fort Worth Police Dept.
Texas
01.2015 - 11.2017
- Troubleshoot and optimize network performance and utilization.
- Enhance video systems in over 24 interview rooms for maximum performance.
- Conduct daily checks on PD Net Motion Diagnostics for mobile device connectivity.
- Configure and evaluate new Axon Video Systems in patrol cars.
- Provide technical support to new PD recruits with MDC logins and connectivity issues.
- Offer end-user support for police systems and Windows programs; install, configure, and troubleshoot PD software; manage mobile devices within AirWatch; resolve network issues; manage access to PD file shares.
- Install and maintain IP-based, PoE cameras in interview rooms and Jail; monitor performance and troubleshoot client software issues while optimizing video/audio quality.
- Troubleshoot network and mainframe connectivity issues, coordinate with IT departments, and assist investigators with access problems to the PD's Records Management System.
- Support audio/visual equipment at the Bob Bolen Public Safety Complex, train staff and instructors on equipment use, and assist with proximity card registration for data security compliance.
IT OPERATIONS SPECIALIST
City of Fort Worth
Texas
01.2014 - 01.2015
- Monitor, analyze, initialize daily operations’ system tools as follows: MOSCAD, Racknet, BOSCH Building Integration System, Solar Winds (CFWAN Network), Netbotz, VideoQ View, ZENA, IBM Mainframe, NETIQ
- Generates Daily OPS Summary Report.
- Daily Visual Checking of Servers, Routers at DATA CENTER for amber warning or any unusual activity.
- Maintain interface with On-call Technicians to report High Priority incidents, provide them details, and ensure issue is resolved promptly or per SOP.
IT HELPDESK ANALYST
AMEC Services Ltd.
Philippines
10.2011 - 04.2013
- Provides customers with technical frontline fixes aiming to exceed the Service Support Center frontline fix target
- One week IT training in AMEC Perth, Australia with AMEC IT Core Team Lead and AMEC IT System Administrator.
IT SERVICE DESK SPECIALIST
Maersk Global Service Centre
Philippines
02.2010 - 10.2011
- Provides resolution to the requests following a standard SOP.
- Troubleshoot incidents relating to standard desktop operating system, standard desktop applications
- Assign requests/incidents to 2nd line support teams where needed. Act as the communication between the user and the 2nd line support teams.
Education
Bachelor of Science - Computer Science
De La Salle University
Dasmarinas, Cavite10-1999
Skills
- Azure, Intune, Active Directory, VPN, VMware, CISCO, Windows, Network Administration, SCCM, Citrix, Microsoft Office 365, TCP/IP, DNS, DHCP, Meraki, Crowdstrike, Mac OSX, DUO, Microsoft Authenticator, SAP, AWS, AI, Copilot
AWARD
2017 Fort Worth Police Department Civilian of the Year
Timeline
IT SITE ADMINISTRATOR
Harman International
02.2020 - Current
DESKSIDE TECHNICIAN II
Boston Scientific Neuromodulation
03.2019 - 02.2020
IT CUSTOMER SUPPORT ANALYST
El Paso County Citizen Service Center
03.2018 - 08.2018
TECHNICAL SUPPORT ANALYST II
Fort Worth Police Dept.
01.2015 - 11.2017
IT OPERATIONS SPECIALIST
City of Fort Worth
01.2014 - 01.2015
IT HELPDESK ANALYST
AMEC Services Ltd.
10.2011 - 04.2013
IT SERVICE DESK SPECIALIST
Maersk Global Service Centre
02.2010 - 10.2011
Bachelor of Science - Computer Science
De La Salle University