ARAFATH DAWOOD
Toronto,ON
Summary
Accomplished Business Development Manager with solid record directing sales and marketing activities. Persuasive negotiator with diplomatic communication style and relationship-building expertise. Collaborative professional committed to providing clients with reasonable, business-smart solutions to common issues. Driven Business Development Manager with 8 years of experience in organizational leadership. Well-educated in lead generation and relationship development with key clients and stakeholders. Recognized for guiding teams to success through coaching, sales technique training and revenue target achievement. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
11
11
years of professional experience
Work History
Business Development Manager
Enterprise Analytics
Colombo , Sri Lanka
09.2022 - 01.2024
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Maintained a database of existing customers and prospective leads.
- Conducted research on industry trends, competitor activities, and customer needs.
- Drafted proposals for prospects in response to their requests for information.
- Attended tradeshows and conferences to network with potential clients.
- Organized meetings between senior management and prospective customers.
- Collaborated with marketing team members to design promotional materials.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Assisted in developing pricing strategies that maximized profits while meeting customer expectations.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Assistant Manager - Customer Experience
Telstra Pty Ltd Australia
Gold Coast, Australia
11.2019 - 02.2021
- Introducing, promoting and selling key technology products to individual clients and corporate clients by assessing their business requirements, being a single point of contact
- Reaching out to new customers and drafting proposals outlining the benefits of VoiceTree's products
- Assessing client requirements and then customizing solutions/packages as per their needs
- Developing a database of qualified leads through referrals, telephone canvassing
- Understanding the need for a customer, taking the initial requirement
- Achieving sales targets through the acquisition of new clients and growing business from existing clients
- Developing a clear roadmap to effectively target clients in key segments, database selection for prospective clients
- Exploring the market and tapping potential clients based on various parameters.
Business Development Executive
Vodafone Pty Ltd Australia
Gold Coast, Australia
05.2018 - 05.2019
- Roles in C2C sales
- Role in B2B sales
- The role incorporated a combination of sales and wholesale purchasing
- Product R&D and innovation was a key element of this role
- Established relationships with key partners who continued to trade with me in ongoing employment roles.
Bank Assurance Executive
Standard Chartered Bank
Colombo, Sri Lanka
02.2016 - 11.2016
- Worked as a Bank Assurance Executive servicing Standard Chartered Bank clients
- Successfully handled customer inquiries and proposed life cover solutions
- Proposed short/long investment plans for future requirements
- Successfully achieved targets and meet deadlines as requested by management.
Pricing Analyst
Mihin Lanka Pty Ltd
Colombo, Sri Lanka
06.2013 - 02.2016
- Executed tests, collected and analyzed data, identified trends and insights in order to achieve maximum ROI in paid search campaigns
- Tracked, reported, and analyzed the website analytics, PPC initiatives, and campaigns
- Optimized copy and landing pages for search engine marketing
- Researched and implemented search engine optimization recommendations
- Researched and analyzed competitor advertising links.
Education
Masters of Business Administration (MBA) - Business Administration
Southern Cross University
Gold Coast Australia 04-2019
Bachelor of Business Administration (BSc) - Business Administration
National Institute of Business Management (NIBM)
Colombo Sri Lanka09-2014
GCE Advance Level - High School
Royal Institute
Colombo Sri Lanka07-2010
Skills
- Decision-Making
- Relationship Building
- Sales Presentations
- Lead Generation
- Business Development
- Relationship Development
- Customer Service
- Verbal and Written Communication
- Sales and Marketing
- Staff Management
- Strategic Business Planning
- Training and Mentoring
- Client Relationship Building
- Issue Resolution
- Account Management
- Training and Development
- Key Decision Making
- Strategic Planning
- Team Collaboration
- Business Planning
- Relationship Building and Rapport
- Negotiations
- New Business Development
- Sales and Market Development
- Relationship Building and Management
Accomplishments
- Written and presented a research based on three months industrial training
- Certification on household project which was a research base for 2 months and received grade (A-)
Personal Information
- Date of Birth: 08/12/91
- Nationality: Sri Lankan
Languages
- English, Advanced
- Sinhala, Advanced
- Tamil, Advanced
References
- Ameer Shaikh, Financial Advisor RBC, Canada aamyrshaikh@yahoo.com, 6477817696
- Matt Shannoin, Branch Manager, Telstra Pty Ltd, Australia, matt.shannon@hotmail.com, (+61)0488775585
Projects
Redemption on labor turnover for Apparel Based Clothing Company (Real world scenario)
Timeline
Business Development Manager
Enterprise Analytics
09.2022 - 01.2024
Assistant Manager - Customer Experience
Telstra Pty Ltd Australia
11.2019 - 02.2021
Business Development Executive
Vodafone Pty Ltd Australia
05.2018 - 05.2019
Bank Assurance Executive
Standard Chartered Bank
02.2016 - 11.2016
Pricing Analyst
Mihin Lanka Pty Ltd
06.2013 - 02.2016
Masters of Business Administration (MBA) - Business Administration
Southern Cross University
Bachelor of Business Administration (BSc) - Business Administration
National Institute of Business Management (NIBM)
GCE Advance Level - High School
Royal Institute
Similar Profiles
Hiruni WeerasingheHiruni Weerasinghe
Functional Consultant at Enterprise AnalyticsFunctional Consultant at Enterprise Analytics
ONKAR BELGAMWARONKAR BELGAMWAR
Architect at Fractal Analytics, Formerly Neal AnalyticsArchitect at Fractal Analytics, Formerly Neal Analytics
Ankush CHAUHANAnkush CHAUHAN
Subject Matter Expert at Optima Technology (Payroll on Optima Technology (Payroll on Proziod Analytics) Analytics)Subject Matter Expert at Optima Technology (Payroll on Optima Technology (Payroll on Proziod Analytics) Analytics)
Angelica AbuqueAngelica Abuque
Home Childcare Provider at BRADLEY MAZDAHome Childcare Provider at BRADLEY MAZDA
Danish KhanDanish Khan
Assistant Project Manager/Estimator at Pacific Paving LtdAssistant Project Manager/Estimator at Pacific Paving Ltd