ARAFAT HOSSAIN
-
Winnipeg
Summary
Personable and highly motivated individual with keen eye for detail, well-suited for roles demanding precision and thoroughness. Knowledge of automotive care and maintenance techniques, coupled with skills in handling cleaning tools and products. Dedicated to delivering pristine and polished results that enhance customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Detailer and Driver
Enterprise
04.2023 - Current
- Perform comprehensive vehicle detailing services using both manual and mechanical cleaning methods
- Provide expert customer consultation regarding vehicle features and rental options
- Maintain and manage cleaning supply inventory while ensuring proper equipment operation
- Conduct thorough pre- and post-trip vehicle inspections to ensure safety and maintenance standards
- Optimize delivery routes to maximize efficiency and customer satisfaction
- Generate consistent referrals through exceptional customer service
Customer Service Executive
Under Armour
02.2023 - 04.2023
- Resolved complex customer inquiries via multiple channels including phone, email, and online chat
- Investigated and resolved billing discrepancies through systematic problem-solving
- Analyzed customer service trends to identify areas for service improvement
- Managed escalations of critical issues to prevent revenue loss
- Delivered personalized product recommendations based on customer needs
Dispatcher
Santa Lucia Restaurant
06.2021 - 04.2023
- Managed and coordinated food delivery operations to ensure timely order fulfillment
- Efficiently processed customer orders through multiple channels including phone and online platforms
- Optimized delivery routes for drivers to minimize delivery times and maximize customer satisfaction
- Maintained clear communication between kitchen staff, delivery drivers, and customers
- Handled customer inquiries and resolved delivery-related issues promptly
- Contributed to improved delivery efficiency and customer satisfaction rates
Education
Bachelor of Arts - Economics
University of Manitoba
Winnipeg 05.2001 -
Skills
- Microsoft Office Suite
- Adobe Creative Suite
- Customer Service
- Relationship Building
- Telephone Etiquette
- Time Management
- Problem-Solving
- Order Management
Certification
Licensed Microsoft Office Expert, 10/01/24
Timeline
Detailer and Driver
Enterprise
04.2023 - Current
Customer Service Executive
Under Armour
02.2023 - 04.2023
Dispatcher
Santa Lucia Restaurant
06.2021 - 04.2023
Bachelor of Arts - Economics
University of Manitoba
05.2001 -
Licensed Microsoft Office Expert, 10/01/24
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