Aradhana Sharma
Waterford,ON
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Denny's
01.2020 - 01.2023
- Hiring, training and supervising staff that includes cook, host, server, and others
- Making schedules and managing staffing levels to meet the demands of customers
- Addressing customers' complaints and concerns professionally
- Analyzing profit and loss statements to make decisions about pricing and cost cutting
- Maintaining accurate reports related to sales and expenses
- Handling customers during busy times by helping servers, hosts, and cooks.
Manager
East Side Mario's
01.2022 - 01.2022
- Consistently recruiting excellent staff
- Maintaining a smooth onboarding process
- Training, counseling, and coaching our staff
- Resolving conflicts through positive and professional mediation
- Carrying out necessary administrative duties
- Conducting performance and wage reviews
- Developing clear policies and ensuring policy awareness
- Creating clear and concise reports
- Giving helpful and engaging presentations
- Maintaining and reporting on workplace health and safety compliance
- Handling workplace investigations, disciplinary, and termination procedure.
Manager
McDonald's
01.2020 - 01.2021
- Estimate and order ingredients and supplies
- Train staff in job duties, sanitation, and safety procedures
- Establish methods to meet work schedules
- Prepare and submit reports
- Supervise and co-ordinate the activities of staff who prepare and portion food.
Education
Early Childhood Education, Diploma -
CONESTOGA COLLEGE
12.2021
Secondary Education -
CH.B.S.P. S
12.2018
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Sales Techniques
- Policy Implementation
- Schedule Preparation
- Sales management
- Workforce Management
- Performance Evaluations
- Business Administration
- Marketing
- Negotiation
- Product Management
- Budget Control
- Business Development
- Business Planning
- Key Performance Indicators
- Financial Management
- Expectation setting
- Expense Tracking
- Contract Management
- Teamwork and Collaboration
- Salesforce Management
- Lead Generation
- Brand Management
- Customer Service
- Decision-Making
- Computer Skills
- Problem Resolution
- Team Development
- Work Planning and Prioritization
Languages
English
Full Professional
Certificates Licenses
- Advance Food Safety Certification
- CPR Certified
- Smart Serve
Certification
Food safety
Smart serve
Timeline
Manager
East Side Mario's
01.2022 - 01.2022
Manager
Denny's
01.2020 - 01.2023
Manager
McDonald's
01.2020 - 01.2021
Early Childhood Education, Diploma -
CONESTOGA COLLEGE
Secondary Education -
CH.B.S.P. S
Food safety
Smart serve