Aracely Lua
Panorama City
Summary
Dynamic Community Health Worker with a proven track record at Los Angeles County Mental Health Department, skilled in health education and referral coordination. Adept at building trust within diverse communities, enhancing access to services, and improving quality of life through empathetic communication and cultural competency. Bilingual in English and Spanish, committed to impactful public outreach.
Overview
8
8
years of professional experience
Work History
Community Health Worker
Los Angeles County Mental Health Department
11.2021 - 03.2025
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
Survey Supervisor
ANIK INC
02.2018 - 11.2024
- Contributed to successful project completion by conducting site surveys and gathering essential data.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Call Center
CHIRLA
03.2017 - 11.2024
- Enhanced customer satisfaction by streamlining call center operations and implementing efficient processes.
- Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
- Streamlined call center operations by implementing efficient scheduling and training processes.
- Enhanced customer satisfaction by implementing efficient call center operations strategies.
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
Public Health Institute
Public Health
05.2021 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
Associate of Arts - Kinesiology
Los Angeles Valley College
Van Nuys, CA06-2025
High School Diploma -
Abraham Lincoln Senior High School
Los Angeles, CA06-2011
Skills
- Organized and detail oriented
- Schedule management
- Mental Health education
- HIPAA guidelines
- Community-based resources
- Team assignments
- Public outreach
- Referral coordination
- Health promotion
- Training skills
- First aid training
- Bilingual in English and Spanish
- Substance abuse prevention
- Reliability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Community Health Worker
Los Angeles County Mental Health Department
11.2021 - 03.2025
Public Health Institute
Public Health
05.2021 - 05.2023
Survey Supervisor
ANIK INC
02.2018 - 11.2024
Call Center
CHIRLA
03.2017 - 11.2024
Associate of Arts - Kinesiology
Los Angeles Valley College
High School Diploma -
Abraham Lincoln Senior High School
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