Aracely Hernandez Rivas
North Highlands
Summary
Results driven professional with a proven track record in healthcare, client services, and call center operations. Expertise in managing high volume communications, coordinating referrals, and maintaining precise records while ensuring compliance with HIPAA and privacy standards. Bilingual in Spanish, skilled in engaging diverse and underserved populations to deliver exceptional support and service. Prides in multitasking in fast-paced environments, enhancing operational efficiency, and building trust with patients and clients through attention to detail, technical proficiency, and compassionate communication.
Overview
10
10
years of professional experience
Work History
Intake Specialist
CarivaCare Inc.
10.2018 - Current
- Managed first-line communication with injured workers and triage nurses nationwide, ensuring timely and effective care coordination.
- Conducted quality assurance reviews on medical reports, maintaining accuracy while safeguarding PHI in compliance with HIPAA.
- Processed treatment authorizations, dispatched mobile aid, maintained call logs, and entered case data into Excel and client portals.
- Provided Spanish translation, filed workers’ compensation claims, and completed state-mandated forms for clients.
Medical Assistant
InterMed Vein Clinic
07.2016 - 08.2017
- Roomed patients, documented medical histories and vital signs, and facilitated communication through Spanish interpretation.
- Scheduled appointments, coordinated referrals, and verified prescriptions with pharmacies and clinics to ensure continuity of care.
- Managed medical records by filing, organizing, and scanning documents while safeguarding confidentiality.
- Built strong patient relationships through clear communication and compassionate support
Medical Assistant/Call Center Representative
All-Med Medical Center
06.2016 - 07.2016
- Managed high-volume inbound calls, addressing patient questions while navigating EHR systems.
- Scheduled appointments, coordinated referrals, and conducted follow-up calls to ensure timely patient care.
- Generated reports, maintained accurate patient records, and coordinated communication between departments and external facilities.
- Ensured HIPAA compliance and delivered efficient, patient-focused support in a fast-paced healthcare environment.
Intern
Sacramento Community Clinic Del Paso
10.2015 - 05.2016
- Assisted patients by obtaining medical histories, recording vital signs, and providing Spanish interpretation to support clear communication.
- Prepared and organized exam rooms, maintained medical supplies, and ensured proper sanitation.
- Supported physicians with routine procedures, diagnostic tests, and laboratory specimen preparation.
- Collaborated with team members to enhance clinic efficiency and patient satisfaction, delivering compassionate care to a diverse and underserved patient population.
Education
Bachelor of Science - Global Disease Biology
University of California, Davis
Davis, CA06-2025
Associate of Science - Biology, General Science, Physical Science/Mathematics, Language Studies
American River College
Sacramento, CA05-2022
Skills
- Bilingual
- Data entry & records management
- Case management
- Research
- Claims processing
- Organized scheduling coordination
- Workforce development
- Data confidentiality
- Community engagement initiatives & advocacy
Accomplishments
Seal of Biliteracy - Fluent in Spanish
Timeline
Intake Specialist
CarivaCare Inc.
10.2018 - Current
Medical Assistant
InterMed Vein Clinic
07.2016 - 08.2017
Medical Assistant/Call Center Representative
All-Med Medical Center
06.2016 - 07.2016
Intern
Sacramento Community Clinic Del Paso
10.2015 - 05.2016
Bachelor of Science - Global Disease Biology
University of California, Davis
Associate of Science - Biology, General Science, Physical Science/Mathematics, Language Studies
American River College
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