Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Aracely Ascencio

San Diego

Summary

A hardworking and enthusiastic individual with six years of experience in customer service, in both fast-paced and slow-paced environments, who is passionate about continuous learning and professional development. Seeking entry-level opportunities to enhance abilities while contributing to company growth, and to give every customer a positive experience. Skilled in working under pressure, and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Auto Insurance Agent

Fred Loya Insurance
San Diego
11.2023 - Current
  • Schedule client appointments.
  • Perform daily follow-up calls.
  • Educate clients on policy types, deductibles, limits, and exclusions, etc.
  • Compare quotes or the customer's current insurance from different insurance providers, along with the declarations page.
  • Conduct FNOL appointments and take photos of the damaged vehicle.
  • Assist customers in opening a claim and submitting it to the claim adjuster.
  • Update or modify policies when clients change vehicles or coverage needs.
  • Monitor policy expiration dates and contact clients for renewals or denied payments.
  • Stay current with state insurance laws and company policies.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

HOST/TAKEOUT/FOOD RUNNER

BJ's Restaurant & Brewhouse
San Diego
01.2022 - 03.2025
  • Greeted an average of 500 guests per day and escorted them to their tables.
  • Reduced customer wait time during rush hour by 15 minutes.
  • Accommodated guests according to their needs, such as providing a booster seat or high chair for a child and comfortable seating for customers with a wheelchair or other needs.
  • Kept the lobby and restrooms clean at all times, checked the restrooms every 30 minutes to make sure they were clean, and restocked with toilet paper and paper towels.
  • Answered phone calls to schedule, confirm, and cancel reservations, as well as provide information about operating hours.
  • Communicated with guests and restaurant staff to guarantee that any concerns were addressed to ensure guests left happy and satisfied.
  • Managed the seating chart and coordinated the flow and pace of the restaurant.
  • Resolved customer complaints in a timely manner.
  • Coordinated with servers to ensure smooth communication during busy shifts.
  • Trained new hosts on procedures and customer service standards effectively.

Education

Certificate - Criminal Justice

UEI COLLEGE
San Diego, CA
05-2019

Skills

  • Great customer service
  • Great multitasker
  • Great communication
  • Well-organized
  • Excellent writing skills
  • Computer literacy
  • Meet deadlines
  • Friendly demeanor
  • Accurate money handling
  • Quick learner
  • Great attendance
  • Proficient in Microsoft Office Suite and AS400/IBM iSeries
  • Fast typing skills
  • Time management
  • Phone etiquette
  • Sales strategy
  • Record keeping
  • Follow-up communication
  • Quotes and sales
  • Conflict resolution
  • Attention to detail
  • Problem solving

Certification

  • Limited Lines license

Languages

Spanish
Professional

Accomplishments

  • Resolved 98% of customer issues on the first call
  • Honor roll in college

Timeline

Auto Insurance Agent

Fred Loya Insurance
11.2023 - Current

HOST/TAKEOUT/FOOD RUNNER

BJ's Restaurant & Brewhouse
01.2022 - 03.2025

Certificate - Criminal Justice

UEI COLLEGE

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Aracely Ascencio