ARACELI ZOLETA
Brantford,ON
Summary
Proactive Business Owner and Housekeeping Supervisor with extensive experience in customer relations, financial management, and maintaining high standards of cleanliness and safety. Successfully strengthened company reputation and increased customer satisfaction through attentive service and personalized offerings. Skilled in managing online presence, regulatory compliance, and fostering strong relationships.
Overview
14
14
years of professional experience
Work History
Business Owner
Kiddielandz Indoor Playground
08.2024 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
EVS Housekeeper
Oakville Trafalgar Memorial Hospital
01.2016 - 01.2023
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.
- Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
Housekeeping Supervisor
Ports Hotel
06.2010 - 08.2015
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Education
No Degree - Caregiving Courses
Calamba Doctors Hospital
Laguna, Philippines03.2007
No Degree - Unit Earner in Secondary Education
Laguna College of Business Administration
Laguna Philippines06.2006
Bachelor of Science - Business Administration
FEATI University
Manila Philippines03.1983
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Relationship Building
Languages
English
Elementary
Tagalog
Elementary
Timeline
Business Owner
Kiddielandz Indoor Playground
08.2024 - Current
EVS Housekeeper
Oakville Trafalgar Memorial Hospital
01.2016 - 01.2023
Housekeeping Supervisor
Ports Hotel
06.2010 - 08.2015
No Degree - Caregiving Courses
Calamba Doctors Hospital
No Degree - Unit Earner in Secondary Education
Laguna College of Business Administration
Bachelor of Science - Business Administration
FEATI University
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