Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Araceli Villa

Irvine

Summary

Demonstrated proficiency in basic accounting and a commitment to hospitality, significantly improving customer retention. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience

Work History

Hotel Front Desk Clerk

Holiday Inn Express Hotel
08.2022 - 02.2024
  • Resolved service-related problems and documented actions in system.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Customer Service Representative

FULLBEAUTY Brands
08.2019 - 05.2022
  • Investigated and resolved accounting, service and delivery concerns.
  • Promptly responded to inquiries and requests from prospective customers.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Worked with computer systems and Microsoft.

Cashier

McDonald's
04.2017 - 07.2019
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Assisted customers by answering questions and fulfilling requests.
  • Quickly and accurately counted drawers at the start and end of each shift.
  • Worked extra shifts during busy periods and covered for call-in employees .
  • Preformed store opening and closing shifts.
  • Operated POS cash registers.

Education

High School Diploma -

Santa Teresa High School
Santa Teresa, NM
05-2018

Skills

  • Hotel recordkeeping
  • Concierge service
  • Basic accounting
  • Call logging

Languages

Spanish
Full Professional

Timeline

Hotel Front Desk Clerk

Holiday Inn Express Hotel
08.2022 - 02.2024

Customer Service Representative

FULLBEAUTY Brands
08.2019 - 05.2022

Cashier

McDonald's
04.2017 - 07.2019

High School Diploma -

Santa Teresa High School

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Araceli Villa