Araceli Santacruz

Dynamic Case Manager with Catholic Charities San Bernardino, skilled in effective troubleshooting and client case management. Achieved positive client outcomes through comprehensive planning and advocacy, while enhancing communication between clients and providers. Demonstrated exceptional time management and empathy in high-pressure situations, ensuring clients received vital resources and support.

Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.

Experienced with assessing client needs and developing individualized support plans. Utilizes strong organizational skills to manage multiple cases and ensure timely delivery of services. Knowledge of community resources and housing programs to effectively address and prevent homelessness.

Tenacious Housing Specialist with 15 years of experience working with Re- Housing and HMIS Data Entry. Dedicated to finding options quickly and assisting clients in every step of the rehousing process. Successful at reviewing applications and negotiating rental agreements.

• Achieved goals through effectively helping with medical and Snap applications.
• Collaborated with team of Hunger Relief in the development of Cal Fresh Healthy Living.

• California Driver's License
• First Aid Certification
• ServSafe Food Handler's Certification
• Smart Foods Healthy Living Certification