Pharmacy/Customer Service Associate
Walgreens
Stockton
2022.10 - 2023.03
- Assisted customers with product inquiries and service-related issues.
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Handled product returns and exchanges in a professional manner.
- Assisted customers with returns, exchanges, and refunds.
- Educated customers on promotional offers and loyalty programs.
- Educated customers on special pricing opportunities and company offerings.
- Suggested product solutions based on individual customer needs.
- Managed cash register operations and processed transactions accurately.
- Handled cash register operations accurately during peak times.
- Implemented store policies while addressing customer concerns effectively.
- Collaborated with team members to ensure efficient store operations.
- Maintained store organization and cleanliness to enhance customer experience.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Participated in training sessions to improve product knowledge and service skills.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.