Dedicated Medical Assistant with a proven track record at Palo Alto Medical Foundation, enhancing patient satisfaction and streamlining clinic operations. Skilled in HIPAA compliance and renowned for exceptional customer service, I foster trust and efficiency in healthcare settings. Expertise in patient care and administrative efficiency, significantly contributing to a positive clinic environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Palo Alto Medical Foundation
10.2019 - Current
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
Contributed to clean and safe clinic environment by adhering to sanitation protocols.///
Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Taught patients about medications, procedures, and care plan instructions.
Medical Assistant
Pajaro Valley Medical Clinic
07.2018 - 03.2019
Externship/ Medical Assistant/ Medical Receptionist
Triage patient, Collect payments information, check insurance eligibility, schedule appointment. Provide professional telephone services.
Manage faxes and emails, managed incoming referrals to other providers, nursing homes, and rehabilitation and facilities.
Directed patients to exam rooms, filled questions, and prepared for physician examinations.
Obtain and document vital signs, medical history and current medications.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Manager
Guess Accessories
06.2012 - 03.2018
Provided a variety of administrative functions
handled cash; prepared deposits, maintained records for all transactions.
Assisted customers via phone; processed sales and payments.
Responded to and resolved customers inquires and complaints
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Ensured new sales associates completed training programs mandated by guidelines
Cross-trained existing employees to maximize team agility and performance.
Encourage retention and internal promotions through follow up training.
Controlled company assets by meeting all loss prevention measures.
Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
Led recruitment and onboarding efforts for new team members, ensuring they were well-prepared to contribute immediately upon joining the organization.
Education
Diploma - Medical Assistant
Central Coast College
Salinas, CA
08-2018
High School Diploma -
Pajaro Valley High
Watsonville, CA
06-2010
Skills
HIPAA compliance
Patient scheduling
Customer service
Reliable team player
Certification
Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
Basic Life Support (BLS) - American Heart Association.
Languages
Spanish
Professional Working
Timeline
Medical Assistant
Palo Alto Medical Foundation
10.2019 - Current
Medical Assistant
Pajaro Valley Medical Clinic
07.2018 - 03.2019
Manager
Guess Accessories
06.2012 - 03.2018
Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
Basic Life Support (BLS) - American Heart Association.
Diploma - Medical Assistant
Central Coast College
High School Diploma -
Pajaro Valley High
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