Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Araceli Ramirez

Watsonville

Summary

Dedicated Medical Assistant with a proven track record at Palo Alto Medical Foundation, enhancing patient satisfaction and streamlining clinic operations. Skilled in HIPAA compliance and renowned for exceptional customer service, I foster trust and efficiency in healthcare settings. Expertise in patient care and administrative efficiency, significantly contributing to a positive clinic environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Assistant

Palo Alto Medical Foundation
10.2019 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.///
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Taught patients about medications, procedures, and care plan instructions.

Medical Assistant

Pajaro Valley Medical Clinic
07.2018 - 03.2019
  • Externship/ Medical Assistant/ Medical Receptionist
  • Triage patient, Collect payments information, check insurance eligibility, schedule appointment. Provide professional telephone services.
  • Manage faxes and emails, managed incoming referrals to other providers, nursing homes, and rehabilitation and facilities.
  • Directed patients to exam rooms, filled questions, and prepared for physician examinations.
  • Obtain and document vital signs, medical history and current medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Manager

Guess Accessories
06.2012 - 03.2018
  • Provided a variety of administrative functions
  • handled cash; prepared deposits, maintained records for all transactions.
  • Assisted customers via phone; processed sales and payments.
  • Responded to and resolved customers inquires and complaints
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Ensured new sales associates completed training programs mandated by guidelines
  • Cross-trained existing employees to maximize team agility and performance.
  • Encourage retention and internal promotions through follow up training.
  • Controlled company assets by meeting all loss prevention measures.
  • Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
  • Led recruitment and onboarding efforts for new team members, ensuring they were well-prepared to contribute immediately upon joining the organization.

Education

Diploma - Medical Assistant

Central Coast College
Salinas, CA
08-2018

High School Diploma -

Pajaro Valley High
Watsonville, CA
06-2010

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Reliable team player

Certification

  • Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
  • Basic Life Support (BLS) - American Heart Association.

Languages

Spanish
Professional Working

Timeline

Medical Assistant

Palo Alto Medical Foundation
10.2019 - Current

Medical Assistant

Pajaro Valley Medical Clinic
07.2018 - 03.2019

Manager

Guess Accessories
06.2012 - 03.2018
  • Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
  • Basic Life Support (BLS) - American Heart Association.

Diploma - Medical Assistant

Central Coast College

High School Diploma -

Pajaro Valley High
Araceli Ramirez