Araceli Ramirez
Watsonville
Summary
Dedicated Medical Assistant with a proven track record at Palo Alto Medical Foundation, enhancing patient satisfaction and streamlining clinic operations. Skilled in HIPAA compliance and renowned for exceptional customer service, I foster trust and efficiency in healthcare settings. Expertise in patient care and administrative efficiency, significantly contributing to a positive clinic environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Palo Alto Medical Foundation
10.2019 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.///
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Taught patients about medications, procedures, and care plan instructions.
Medical Assistant
Pajaro Valley Medical Clinic
07.2018 - 03.2019
- Externship/ Medical Assistant/ Medical Receptionist
- Triage patient, Collect payments information, check insurance eligibility, schedule appointment. Provide professional telephone services.
- Manage faxes and emails, managed incoming referrals to other providers, nursing homes, and rehabilitation and facilities.
- Directed patients to exam rooms, filled questions, and prepared for physician examinations.
- Obtain and document vital signs, medical history and current medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Manager
Guess Accessories
06.2012 - 03.2018
- Provided a variety of administrative functions
- handled cash; prepared deposits, maintained records for all transactions.
- Assisted customers via phone; processed sales and payments.
- Responded to and resolved customers inquires and complaints
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Ensured new sales associates completed training programs mandated by guidelines
- Cross-trained existing employees to maximize team agility and performance.
- Encourage retention and internal promotions through follow up training.
- Controlled company assets by meeting all loss prevention measures.
- Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
- Led recruitment and onboarding efforts for new team members, ensuring they were well-prepared to contribute immediately upon joining the organization.
Education
Diploma - Medical Assistant
Central Coast College
Salinas, CA08-2018
High School Diploma -
Pajaro Valley High
Watsonville, CA06-2010
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Reliable team player
Certification
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
- Basic Life Support (BLS) - American Heart Association.
Languages
Spanish
Professional Working
Timeline
Medical Assistant
Palo Alto Medical Foundation
10.2019 - Current
Medical Assistant
Pajaro Valley Medical Clinic
07.2018 - 03.2019
Manager
Guess Accessories
06.2012 - 03.2018
Diploma - Medical Assistant
Central Coast College
High School Diploma -
Pajaro Valley High
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