Araceli Matias
Visalia
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Experienced with child engagement and educational activities, fostering nurturing and stimulating environment. Utilizes creative play and structured routines to support developmental milestones. Track record of effective communication with parents and staff to ensure cohesive approach to childcare.
Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities, and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.
Overview
8
8
years of professional experience
Work History
Customer Service Representatives
Araceli's Piñatas, Visalia, Ca
Visalia, Ca
04.2018 - Current
- Keep records of customer interactions or transactions, recording details of inquiries, details for personalized orders, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' needs.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details for a more customized experience.
Childcare Worker
Maria Alejandre, Visalia, Ca
Visalia, Ca
02.2025 - 03.2026
- Support child's emotional and social development, encouraging understanding of others and positive self-concepts.
- Communicate with child's parent about daily activities, behaviors, and related issues.
- Observe and monitor child's play activities.
- Maintain a safe play environment.
Education
High School Diploma -
Los Amigos High School
Fountain Valley, CA05-2005
Paraprofessional -
Visalia Adult School
Visalia, CA05-2026
Skills
- Active listening
- Critical thinking
- Problem resolution
- Professional telephone demeanor
- Patience and empathy
- Cleaning and sanitizing
- Art and craft activities
- Toilet training assistance
Accomplishments
- Achieved through effectively helping with [Task].
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Childcare Worker
Maria Alejandre, Visalia, Ca
02.2025 - 03.2026
Customer Service Representatives
Araceli's Piñatas, Visalia, Ca
04.2018 - Current
High School Diploma -
Los Amigos High School
Paraprofessional -
Visalia Adult School