Araceli Hernandez
Concord
Summary
I am an ambitious person who has developed a mature and responsible approach to any task or situation i am presented with. Highly motivated, courteous with customers to maximize great service throughout my years of experience . Strong communication, loyalty, presentation and time management skills. Experienced banking professional over seven years of client service experience, organizational skills, and expertise in offering solutions to clients i assist. seeking growth in a new role where i can utilize my skills in operational excellence and customer service while expanding my knowledge in sales and product solution.
Overview
10
10
years of professional experience
Work History
Bank Teller
Bank of America
Concord
2019.08 - 2025.10
- Responded and assisted customers with account inquiries and updates.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Operational excellence, Experienced in complex client problem resolution.
- Processed customer transactions efficiently and accurately.
- Maintained cash drawer, ensuring proper balancing daily.
Cashier
Guacamole Authenic Mexican Grill
Concord
2015.07 - 2019.08
- Trained workers in every position, including food perpetration, money handling, and cleaning roles
- Coached team members on food safety, sanitation process and customer service
- Helped out staff on restaurant polices and procedures, guest service techniques and communication skill to ensure positive experience
- Built revenue by innovative catering services and sales and made sure customers take advantage of special offers
- Trained new team members in cash register operation, restocking procedures and be respectful at all times
Education
High School Diploma -
Ygnacio Valley High School
Concord, CA2017
Skills
- Cash and credit transactions
- Protect clients information
- Assist and educate clients on banking products and technologies, proactively manages risk
- Multi-tasking ability
- Excellent customer service skills
- Ability to work in a team or independently
- Quick learner
- Bilingual (Spanish/English)
- Dedicated
- 10 years of customer experience
- Branch operations
- Self-driven to grow
- Ability to process transactions in an accurate manner
- Able to work in a fast past environment
- Ability to follow written policy and procedures
- Financial product knowledge
- Cash handling accuracy
- Sales performance tracking
- Attention to detail
- Banking law compliance
Additional Information
Personal Email: Chelly.hernandez@yahoo.com
Work Email: ahernandez131@bofa.com
Phone Number: 925)705-0049
Timeline
Bank Teller
Bank of America
2019.08 - 2025.10
Cashier
Guacamole Authenic Mexican Grill
2015.07 - 2019.08
High School Diploma -
Ygnacio Valley High School