Araceli De La Cruz

DUTIES AND RESPONSIBILITIES:

• Oversee daily duties of both light and heavy-duty custodians, and organize staff according to clients' special requests.
• Train new hires and foster BEST’s company culture, mission, and values
• Maintain open communication with Site Manager regarding staffing issues, safety, supplies, and other related business concerns
• Completed monthly reports like Preventative Maintenance, and Equipment Operator checklist.
• Report any incidents, accidents, or near-misses, and fill out the necessary forms.
• Facilitate staff meetings(huddle) as required to implement policies, procedures, and safety requirements
• Maintain and secured storage areas and cleaning equipment/supplies ensuring the safety of staff and the public
• Perform light and heavy-duty cleaning responsibilities including floor maintenance
• Perform minor equipment repairs
• Report equipment repairs and stock shortages
• Managed cleaning supplies and equipment inventory

• Cleaned and sanitized rooms, bathrooms, kitchens and other similar areas according to established protocols in students residential (SFU)
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition (Hotel).
• Train new hires staff.

• Coordinated group bookings, negotiated rates, managed room blocks, and organized event logistics as needed.
• Assisted management in setting targets for room nights sold based on historical data and forecasted demand.
• Supported revenue management efforts by monitoring booking trends and adjusting pricing accordingly.
• Assisted in the development of promotional strategies to drive sales and increase occupancy rates.
• Leveraged strong communication skills when liaising between guests, hotel departments, and external vendors or partners regarding reservation matters.
• Utilized various software programs to manage reservations, track inventory, and generate reports for management review.
• Managed reservation systems to ensure accurate data entry and timely updates for room availability.
• Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

• Assisting and advising customers about any inquired
• Made reservations for customers based on the reservation system (Meitre)
• Checked availability of tables through reservation system
• Processed payments and sending confirmation details to customers
• Answered any questions customers might have about the reservation process
• Provide support to customers who may need to amend or cancel a reservation.

• Check guests in and out of their rooms
• Answer any questions guests have
• Make recommendations for activities and restaurants
• Store any luggage guests have
• Answered the phone and direct the call
• Take reservations on the phone
• Arrange transportation for guests.

• Provide excellent customer services
• Greet customers and present menus
• Make suggestions based on their preferences
• Take and serve food/drinks orders
• Up-sell when appropriate
• Arrange table settings
• Keep tables clean and tidy at all times
• Deliver checks and collect payments.