Araceli Alba
Hayward
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Legal Secretary
The Law Offices Of Daniel Weltin, P.C.
08.2022 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into the system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Assisted coworkers and staff members with special tasks daily.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Filed documents with courts on behalf of the attorney.
- Filed State Workers' Compensation claims, Longshoreman claims, and Personal Injury Civil Cases.
Cashier
The Ford Store San Leandro
07.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Receptionist/Legal Assistant
The Law Offices Of Daniel Weltin, P.C.
01.2020 - 07.2021
- Organized documents to manage paper and electronic filing systems of clients.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved client problems and complaints.
Service Advisor
The Ford Store San Leandro
04.2018 - 12.2019
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Suggested additional services to customers in order to meet upsell goals.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Service Advisor/Receptionist
Hayward Mitsubishi
05.2017 - 04.2018
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed estimates by costing materials, supplies, and labor.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Direct Support Professional Caregiver
Clear Creek Services
04.2015 - 10.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Education
High School Diploma -
Castro Valley Adult School
05.2025
Skills
- Intake Services
- Bill Clients
- Document Management
- Spanish Speaking
- Microsoft Applications
- Appointment Setting
- Relationship Retention
- Greeting Visitors
- Administrative Support
- Multi-Line Telephone Systems
- Office Equipment Use
- Deadline Tracking
- Document Scanners
- Court Filing
- File Organization
- Client Communication
- Drafting legal documents
Timeline
Legal Secretary
The Law Offices Of Daniel Weltin, P.C.
08.2022 - Current
Cashier
The Ford Store San Leandro
07.2021 - 08.2022
Receptionist/Legal Assistant
The Law Offices Of Daniel Weltin, P.C.
01.2020 - 07.2021
Service Advisor
The Ford Store San Leandro
04.2018 - 12.2019
Service Advisor/Receptionist
Hayward Mitsubishi
05.2017 - 04.2018
Direct Support Professional Caregiver
Clear Creek Services
04.2015 - 10.2015
High School Diploma -
Castro Valley Adult School