Resourceful and organized individual with a passion for managing teams and providing excellent customer service. Proven track record of success in developing and delivering customer service initiatives and strategies to improve satisfaction and retention. Ability to effectively prioritize and manage multiple SLAs and customer support requests. Dynamic and results-driven professional with substantial experience leading customer service teams and developing customer-centric solutions. Expert in navigating complex issues and resolving them with creative solutions. Proven track record of training and developing teams to exceed service goals. Reliable Municipal Link enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.