ARA BERBERIAN
Burbank,CA
Overview
9
9
years of professional experience
Work History
Virtual Support Advisor
Tesla, Inc.
06.2022 - 08.2023
- Transitioned to newly established support team
- Assisted customers with Sales, Delivery and Service Concerns
- Booked test drives, solar consultations and vehicle orders
- Handled customer escalations, providing timely solutions for customers and peers
- Trained new employees on both call etiquette and department/company standards
- Averaged 2700 calls per quarter keeping a 95% quality rating
- Received company-wide recognition, for excellent service, training and professionalism in February 2023
Virtual Sales Advisor
Tesla, Inc.
06.2021 - 06.2022
- Recruited to the newly established Virtual Sales team
- Sold vehicles to customers over the phone without test driving or personal interaction
- Helped with first “virtual” test drive protocols, standards and operations
Sales Advisor
Tesla, Inc.
05.2019 - 06.2021
- Promoted to sales advisor after proven success with events and showroom sales
- Guided customers through the sales process, including financing options, and trade ins
- Finished first in sales Quarter 3 2020
- Finished 3rd in sales for 2020 out of 25 employees
- Received an award for dependability in the showroom from my peers January 2021
- Provided mentorship and training on exceptional customer service to my peers
- Implemented VIP experience, working with A-C list celebrities with purchases/leases
- Helped the delivery department during record breaking quarter and yearly delivery goals
Customer Experience Specialist
Tesla, Inc.
08.2018 - 05.2019
- Maintained a sales pipeline, excelling in lead collection and prospect development
- Fluent in Salesforce and a Tesla in-house equivalent software
- Participated in 2018 Auto Show and Tesla V10 Launch Event due to my extensive product knowledge
- Organized and lead in the following marketing campaigns, generating new leads and sales
- 2019 Warner Brothers Party for the Planet Event
- 2019 Warner Brothers Test Drive and Ride Event
- 2019 Paramount Test Drive and Ride Event
Assistant Front Office Manager
Hilton Woodland Hills/Los Angeles
01.2016 - 03.2017
- Managed Front Desk and Valet staff of 24 employees
- Maximized the profitability of the hotel by managing room inventory and nightly rates
- Optimized staffing during peak periods and high occupancy
- Established standards, policies and procedures
- Conducted staff meetings, established goals and objectives to improve the department
- Rewarded, disciplined and documented associate performance and provided timely counseling, including yearly reviews for staff members
- Maintained a complete and accurate set of logs for department tasks and audits
- Used OnQ, a hotel software program, which supports reservations and sales, guest services, operations and business intelligence gathering activities
- Used Microsoft Office to complete daily tasks
- Attended Hilton Front Office Academy, a three day offsite training seminar for Supervisors and Managers
- Obtained R&I (rooms and inventory) Certification
Resident Representative and Concierge
AKA Beverly Hills
10.2014 - 01.2016
Education
Bachelor of Science - Management
California State University, Northridge
05.2014
Languages
Armenian
Native or Bilingual
Timeline
Virtual Support Advisor
Tesla, Inc.
06.2022 - 08.2023
Virtual Sales Advisor
Tesla, Inc.
06.2021 - 06.2022
Sales Advisor
Tesla, Inc.
05.2019 - 06.2021
Customer Experience Specialist
Tesla, Inc.
08.2018 - 05.2019
Assistant Front Office Manager
Hilton Woodland Hills/Los Angeles
01.2016 - 03.2017
Resident Representative and Concierge
AKA Beverly Hills
10.2014 - 01.2016
Bachelor of Science - Management
California State University, Northridge