Overview
Work History
Education
Languages
Timeline
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ARA BERBERIAN

Burbank,CA

Overview

9
9
years of professional experience

Work History

Virtual Support Advisor

Tesla, Inc.
06.2022 - 08.2023
  • Transitioned to newly established support team
  • Assisted customers with Sales, Delivery and Service Concerns
  • Booked test drives, solar consultations and vehicle orders
  • Handled customer escalations, providing timely solutions for customers and peers
  • Trained new employees on both call etiquette and department/company standards
  • Averaged 2700 calls per quarter keeping a 95% quality rating
  • Received company-wide recognition, for excellent service, training and professionalism in February 2023

Virtual Sales Advisor

Tesla, Inc.
06.2021 - 06.2022
  • Recruited to the newly established Virtual Sales team
  • Sold vehicles to customers over the phone without test driving or personal interaction
  • Helped with first “virtual” test drive protocols, standards and operations

Sales Advisor

Tesla, Inc.
05.2019 - 06.2021
  • Promoted to sales advisor after proven success with events and showroom sales
  • Guided customers through the sales process, including financing options, and trade ins
  • Finished first in sales Quarter 3 2020
  • Finished 3rd in sales for 2020 out of 25 employees
  • Received an award for dependability in the showroom from my peers January 2021
  • Provided mentorship and training on exceptional customer service to my peers
  • Implemented VIP experience, working with A-C list celebrities with purchases/leases
  • Helped the delivery department during record breaking quarter and yearly delivery goals

Customer Experience Specialist

Tesla, Inc.
08.2018 - 05.2019
  • Maintained a sales pipeline, excelling in lead collection and prospect development
  • Fluent in Salesforce and a Tesla in-house equivalent software
  • Participated in 2018 Auto Show and Tesla V10 Launch Event due to my extensive product knowledge
  • Organized and lead in the following marketing campaigns, generating new leads and sales
  • 2019 Warner Brothers Party for the Planet Event
  • 2019 Warner Brothers Test Drive and Ride Event
  • 2019 Paramount Test Drive and Ride Event

Assistant Front Office Manager

Hilton Woodland Hills/Los Angeles
01.2016 - 03.2017
  • Managed Front Desk and Valet staff of 24 employees
  • Maximized the profitability of the hotel by managing room inventory and nightly rates
  • Optimized staffing during peak periods and high occupancy
  • Established standards, policies and procedures
  • Conducted staff meetings, established goals and objectives to improve the department
  • Rewarded, disciplined and documented associate performance and provided timely counseling, including yearly reviews for staff members
  • Maintained a complete and accurate set of logs for department tasks and audits
  • Used OnQ, a hotel software program, which supports reservations and sales, guest services, operations and business intelligence gathering activities
  • Used Microsoft Office to complete daily tasks
  • Attended Hilton Front Office Academy, a three day offsite training seminar for Supervisors and Managers
  • Obtained R&I (rooms and inventory) Certification

Resident Representative and Concierge

AKA Beverly Hills
10.2014 - 01.2016

Education

Bachelor of Science - Management

California State University, Northridge
05.2014

Languages

Armenian
Native or Bilingual

Timeline

Virtual Support Advisor

Tesla, Inc.
06.2022 - 08.2023

Virtual Sales Advisor

Tesla, Inc.
06.2021 - 06.2022

Sales Advisor

Tesla, Inc.
05.2019 - 06.2021

Customer Experience Specialist

Tesla, Inc.
08.2018 - 05.2019

Assistant Front Office Manager

Hilton Woodland Hills/Los Angeles
01.2016 - 03.2017

Resident Representative and Concierge

AKA Beverly Hills
10.2014 - 01.2016

Bachelor of Science - Management

California State University, Northridge

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