Aquiles Downer
Nanaimo,B.C.
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Anytime Fitness
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
Laborer
K2 Stone
09.2021 - 02.2022
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
Jr. Sous Chef
Saltys Beachouse
01.2017 - 01.2021
- Maintained inventory records and updated ordering systems regularly to ensure adequate stock levels based on anticipated demand.
Line cook
Earls Kitchen+Bar
01.2018 - 01.2020
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Education
Bachelor of Kinesiology - Kinesiology
Vancouver Island University
Nanaimo, BC04.2026
Associate of Science Program -
Okanagan College
Penticton, B.C.12.2020
Grade 12 -
Penticton Secondary School
Penticton, B.C.12.2018
Skills
- First Aid level 1 Certified
- Food Safe Level 1 Certified
- Serving it Right Certified
- Customer Service
- Problem-Solving Abilities
- Critical Thinking
References
- Jeff Peterson, Executive Chef at Earls, Penticton, B.C., 250-809-5858
- Zane Maclean, Head Chef at Salty's Beach House, Penticton, B.C., 250-328-8651
- Rick Dunsmore, Store Manager at Superstore, Penticton, 250-487-7701
- Katlyn Turenne, Former Manager at Anytime Fitness, Nanaimo, 250-208-8826
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Anytime Fitness
12.2022 - Current
Laborer
K2 Stone
09.2021 - 02.2022
Line cook
Earls Kitchen+Bar
01.2018 - 01.2020
Jr. Sous Chef
Saltys Beachouse
01.2017 - 01.2021
Bachelor of Kinesiology - Kinesiology
Vancouver Island University
Associate of Science Program -
Okanagan College
Grade 12 -
Penticton Secondary School
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