Aqsa Sherjil
Niagara Falls,ON
Summary
Dynamic professional with experience at Holiday Inn Muscat Al Seeb, excelling in guest relations and reservation management. Proven ability to resolve conflicts and enhance customer satisfaction. Skilled in booking systems and data entry, I am passionate about delivering exceptional service and fostering positive experiences for all guests.
Overview
5
5
years of professional experience
Work History
Holiday Inn
Front Desk Agent
Al Seeb, Muscat
01.2022 - 12.2024
- Welcomed guests, handled reservations, check-ins, and check-outs.
- Resolved guest concerns professionally, and promptly.
- Collaborated with housekeeping and maintenance for seamless service.
- Managed booking systems and maintained accurate guest records.
- Identified needs of customers promptly and efficiently.
Lahore Garrison Grammar School (LGGS)
High School Teaching
Lahore, Pakistan
04.2020 - 11.2022
- Create lesson plans, and conduct regular assessments.
- Maintained academic records and communication with parents.
- Conducted survey-based educational research on student performance.
- I taught science and math to secondary school students.
Education
Bachelor of Science - B.ED Hons
Lahore College For Women University (LCWU)
Lahore Pakistan09-2022
Skills
- Reservation management
- Guest relations
- Booking systems
- Customer communication
- Conflict resolution
- Data entry
- Academic record maintenance
- Problem solving
- Customer service
- Good Telephone Etiquette
Accomplishments
- Conducted survey research by designing a questionnaire and collecting data from participants
- Praised by management and guests for outstanding service at the Holiday Inn, Al Seeb
References
References available upon request.
Timeline
Holiday Inn
Front Desk Agent
01.2022 - 12.2024
Lahore Garrison Grammar School (LGGS)
High School Teaching
04.2020 - 11.2022
Bachelor of Science - B.ED Hons
Lahore College For Women University (LCWU)