Aqib Akter Nizam

• Conducted IELTS computer based Exam on the new platform "INSPERA”.

• Communicating with e TCs for any update or any information regarding INSPERA

• Providing training sessions to all the Testing Centers for using the new platform

• Oversaw payroll administration processes, ensuring timely and accurate employee compensation. Planned, organized, directed, controlled, and evaluated daily office operations, ensuring efficiency and productivity.

• Solving problems faced by any TC regarding exam, candidate payments, results etc

• One to one microsoft teams session with the TCs around Canada to get familiar with INSPERA

• Scheduling meeting with the team. Managed telephone calls, efficiently relayed messages, and addressed electronic inquiries with professionalism.

• Providing hands on training to any individual of any TC for appropriately using the new platform

• Liaison with all the TCs all over Canada through phone, email, MS team meeting regarding any issue they face while using the new platform

• Compiled and organized data, statistics, and other information, facilitating informed decision-making processes.
• Advised senior management on administrative matters,contributing to strategic decision-making.

• Provided exceptional customer service to the customers, resolving inquiries and issues promptly and professionally.

• Shopping for the customers by their online order. Keeping the orders at their designated places.

• Ordered office supplies and maintained inventory to ensure a well-equipped work environment.

• Loading the orders at the cars of the customers

• Advised senior management on administrative matters, contributing to strategic decision-making.

• Effectively managed and cultivated relationships with our existing clients, which included ship owners, charterers, and receivers.
• Played a pivotal role in developing and managing a vendor panel, a critical component of our advertising and promotional campaigns.
• Responsible for proactively seeking and securing new business opportunities, promoting our products and services effectively within the maritime industry.
• Skillfully managed data related to crew and ship owners, leveraging this information to inform and enhance our advertising strategies.
• Diligently supervised and monitored the status of data collection processes to improve the effectiveness of our advertising campaigns.
• Maintained open lines of communication with customers, actively following up on their inquiries and feedback.

• In charge of the Professional Exam Department (ACCA and other University exams

• Registering the candidates for the exam

• Arranging Computer Based Exam every month

• Helping my colleagues in other departments (Customer Care, IELTS)

• Attending the customers face to face, phones and emails.

• Payment process for the invigilators Venue and exam management.

• Helping the Centre Manager directly for any task given. Handling Cash, making the reconciliation statement for every month.

• Documenting and answering client and employee inquiries
• Scheduling interviews and confirming applicant availability
• Performing various administrative tasks and support the HR department
• Scheduling interviews with shortlisted candidates
• Screening resumes and application to fill up the vacancy with the suitable candidate
• Posting job ads
• Help the department in arranging any event of the company
• Any other duties assigned by the manager

• Monitor exams and ensured compliance to British Council’s rules and regulations

• Coordinate team of invigilators

• Worked as a Chief Invigilator and Duty Officer.

• Supervise English Language proficiency examination IELTS, ‘O’ Level and ‘A’ Level examinations of Cambridge International Examinations and Edexcel Examinations, Professional examination ACCA and University Examinations.

• Manage all the exam related documents including exam papers, answer scripts, reference booklets, absentees’ record, end exam report and invigilators’ evaluation report.

• Managing over 150 candidates and 10-15 exam staffs per exam day