Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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Apurva Saggar

Brampton,ON

Summary

Enthusiastic and goal-driven professional with hands-on experience in customer service, payment processing and sales, underpinned by robust patience and confidence. Analytical thinker able to inspire and cultivate productive working relationships with employees and the partners. Strong communicator and team player, eager to learn new processes to support overall organizational success. Adapt at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Manager, Customer Service Representative

Dairy Queen Grill & Chill
05.2020 - Current
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and control.
  • Managed and motivated employees to be productive and engaged in work.
  • Completed through opening, closing and shift change functions to maintain operational standards each day.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Sales and Marketing Representative

Kognitive Marketing
11.2020 - 05.2021
  • Participated in skills development initiatives to promote team competence and success.
  • Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
  • Implemented marketing strategies to generate leads and increase sales revenue.
  • Trained and mentored new sales representatives.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed strong rapport with customers and created positive impression of business.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Teacher

The Little Kingdom Nursery School
06.2019 - 12.2019
  • Created and developed lesson plans to meet students' academic needs.
  • Created and maintained safe learning environment for students.
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests.
  • Assessed each child's developmental needs on continuous basis.
  • Coordinated conferences with parents to discuss student progress and establish goals for improvement and advancement.
  • Fostered language development, comprehension and vocabulary using traditional poetry, nursery rhymes and riddles.
  • Utilized current technology to enhance student learning.
  • Improved students' reading independence using methodical sensory lessons on phonemic awareness and strategies for decoding by sounding out words

Education

Event Marketing - Sports, Entertainment, Arts

Seneca College of Applied Arts And Technology
North York, ON
09.2021

Business Administration

York University
Toronto, ON
09.2020

BBA -

Sri Aurobindo College of Commerce And Management
Punjab, India
01.2019

Skills

  • Employee Coaching and Mentoring
  • Customer Service/Engagement and Customer Relations
  • Organizational efficiency and Problem Solving
  • Accountable
  • Interpersonal Communication
  • Multitasking
  • Cash Management
  • Honest and Ethical
  • Detail-Oriented
  • Call Response and Transfer
  • Adobe Systems Adobe Photoshop
  • Microsoft Dynamics

Languages

Fluent in English, Hindi and Punjabi

Additional Information

References available upon requests.

Timeline

Sales and Marketing Representative

Kognitive Marketing
11.2020 - 05.2021

Manager, Customer Service Representative

Dairy Queen Grill & Chill
05.2020 - Current

Teacher

The Little Kingdom Nursery School
06.2019 - 12.2019

Event Marketing - Sports, Entertainment, Arts

Seneca College of Applied Arts And Technology

Business Administration

York University

BBA -

Sri Aurobindo College of Commerce And Management

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Apurva Saggar