Apurva Patel
Hamilton,Ontario
Summary
A skilled Technical Support Specialist with 2 years of experience in providing excellent technical support to clients. Experienced in troubleshooting complex technical issues related to software, networks, servers, and hardware systems. Proficient at identifying and resolving technical problems, documenting processes, and delivering effective resolutions to end-users, business partners, and direct customers.
Having 1 year of experience as a software developer with a strong background in designing and developing applications. Proficient in multiple programming languages and web development. Skilled in Database management, and cloud technologies like AWS and Azure. Strong problem-solving and communication skills, with a passion for staying up to date with the latest industry trends and technologies.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
TECHNICAL SUPPORT SPECIALIST (LEVEL 3, ENGINEER)
INNOVATIA INC
Saint John, NB
07.2021 - 07.2023
- Provide Technical support and troubleshooting of IT networks, Software and Servers, and communications systems, including associated applications via inbound calls, live chats, management tools, and web tickets
- Working remotely with end-users, engineers, and technicians to diagnose and recommend solutions leading to resolution of issues
- Analyzing collected Server logs and network captures to identify issue
- Replication of system issues in lab environment and providing top-quality resolutions
- Troubleshooting network with protocols like SIP, TCP/IP, and UDP
- Document in detail all site information, troubleshooting steps with resolution, and time reporting in Customer Relationship Management (CRM) systems and Jira.
- Resolved 10 technical support inquiries per day
- Implemented feedback mechanisms to gather valuable insights from clients, resulting in continuous service improvement
ANDROID APPLICATION DEVELOPER
SYSTEM-LEVEL SOLUTION
Gujarat, NU
12.2017 - 12.2018
- Developing and designing application that runs on different Android Devices using Core Java programming and XML programming
- Identifying dug or error in code by debugging application and fixing them
- Created UI according to function and requirements of application for better performance
- Performing various tests on application for effective outcome and Stability of application on multiple Android devices
- Integration for application to Fire database (Cloud Database) to ensure data is synchronized in real-time.
- Contributed to successful launch of multiple projects by effectively managing time and resources during development cycle.
Education
ASSOCIATE DEGREE- INFORMATION TECHNOLOGY - NETWORK ADMINISTRATION - INFORMATION TECHNOLOGY
NEW BRUNSWICK COMMUNITY COLLEGE
MONCTON, NB 09.2019 - 05.2021
BACHELOR OF ENGINEERING IN INFORMATION TECHNOLOGY -
CHAROTAR UNIVERSITY OF SCIENCE AND TECHNOLOGY
CHANGA, GUJARAT 08.2014 - 05.2017
ASSOCIATE DEGREE IN INFORMATION TECHNOLOGY - Information Technology
BHAILALBHAI & BHIKHABHAI INSTITUTE OF TECHNOLOGY
ANAND, GUJARAT 06.2010 - 05.2014
Skills
Implementing networks using Cisco devices (Routers, Switches)
Microsoft Windows Server 2016/19, Microsoft SQL Server administrationApplied concepts of Object-Oriented Programming, Microsoft Server 2019, and Network SecuritySystem development process: Object-oriented and built Computer/ Server Hardware, VMwareExperienced with Android, JAVA, HTML/HTML5, CSS, SQL, Net, Office365, C, CExperienced with Operating system like Linux, and Mac
Cloud Computing with AWS, AZUREImplementing Microsoft Exchange server, Use of Active Directory, applying Group policyIDE: Microsoft Visual Studio, Android Studio, Wireshark, Packet Tracer, NetBeans, EclipseInterpersonal skills, Leadership skills, Teamwork
Time management ,Punctuality, Multitasking Abilities
Continuously learning and applying new concepts and strategiesAdaptable to changeProjects
- Developed an Android application and admin panel for a food cafe project with the team members using Android and PHP.
- Developed chatbots Android application for the Information Technology department using Artificial Intelligence Markup Language and Core Java Programming.
- Worked on projects related to the Internet of Things and product-based applications, in which Data was exchanged with JSON to the application and from the application to the Product.
Accomplishments
- Trained and led technical support teams of more than 6 months support specialists.
Timeline
TECHNICAL SUPPORT SPECIALIST (LEVEL 3, ENGINEER)
INNOVATIA INC
07.2021 - 07.2023
ASSOCIATE DEGREE- INFORMATION TECHNOLOGY - NETWORK ADMINISTRATION - INFORMATION TECHNOLOGY
NEW BRUNSWICK COMMUNITY COLLEGE
09.2019 - 05.2021
ANDROID APPLICATION DEVELOPER
SYSTEM-LEVEL SOLUTION
12.2017 - 12.2018
BACHELOR OF ENGINEERING IN INFORMATION TECHNOLOGY -
CHAROTAR UNIVERSITY OF SCIENCE AND TECHNOLOGY
08.2014 - 05.2017
ASSOCIATE DEGREE IN INFORMATION TECHNOLOGY - Information Technology
BHAILALBHAI & BHIKHABHAI INSTITUTE OF TECHNOLOGY
06.2010 - 05.2014