Summary
Overview
Work History
Education
Skills
Projects
Accomplishments
Timeline
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Apurva Patel

Hamilton,Ontario

Summary

A skilled Technical Support Specialist with 2 years of experience in providing excellent technical support to clients. Experienced in troubleshooting complex technical issues related to software, networks, servers, and hardware systems. Proficient at identifying and resolving technical problems, documenting processes, and delivering effective resolutions to end-users, business partners, and direct customers.


Having 1 year of experience as a software developer with a strong background in designing and developing applications. Proficient in multiple programming languages and web development. Skilled in Database management, and cloud technologies like AWS and Azure. Strong problem-solving and communication skills, with a passion for staying up to date with the latest industry trends and technologies.

Overview

6
6
years of professional experience
8
8
years of post-secondary education
1
1
Language

Work History

TECHNICAL SUPPORT SPECIALIST (LEVEL 3, ENGINEER)

INNOVATIA INC
Saint John, NB
07.2021 - 07.2023
  • Provide Technical support and troubleshooting of IT networks, Software and Servers, and communications systems, including associated applications via inbound calls, live chats, management tools, and web tickets
  • Working remotely with end-users, engineers, and technicians to diagnose and recommend solutions leading to resolution of issues
  • Analyzing collected Server logs and network captures to identify issue
  • Replication of system issues in lab environment and providing top-quality resolutions
  • Troubleshooting network with protocols like SIP, TCP/IP, and UDP
  • Document in detail all site information, troubleshooting steps with resolution, and time reporting in Customer Relationship Management (CRM) systems and Jira.
  • Resolved 10 technical support inquiries per day
  • Implemented feedback mechanisms to gather valuable insights from clients, resulting in continuous service improvement

ANDROID APPLICATION DEVELOPER

SYSTEM-LEVEL SOLUTION
Gujarat, NU
12.2017 - 12.2018
  • Developing and designing application that runs on different Android Devices using Core Java programming and XML programming
  • Identifying dug or error in code by debugging application and fixing them
  • Created UI according to function and requirements of application for better performance
  • Performing various tests on application for effective outcome and Stability of application on multiple Android devices
  • Integration for application to Fire database (Cloud Database) to ensure data is synchronized in real-time.
  • Contributed to successful launch of multiple projects by effectively managing time and resources during development cycle.

Education

ASSOCIATE DEGREE- INFORMATION TECHNOLOGY - NETWORK ADMINISTRATION - INFORMATION TECHNOLOGY

NEW BRUNSWICK COMMUNITY COLLEGE
MONCTON, NB
09.2019 - 05.2021

BACHELOR OF ENGINEERING IN INFORMATION TECHNOLOGY -

CHAROTAR UNIVERSITY OF SCIENCE AND TECHNOLOGY
CHANGA, GUJARAT
08.2014 - 05.2017

ASSOCIATE DEGREE IN INFORMATION TECHNOLOGY - Information Technology

BHAILALBHAI & BHIKHABHAI INSTITUTE OF TECHNOLOGY
ANAND, GUJARAT
06.2010 - 05.2014

Skills

Implementing networks using Cisco devices (Routers, Switches)

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Projects

  • Developed an Android application and admin panel for a food cafe project with the team members using Android and PHP.
  • Developed chatbots Android application for the Information Technology department using Artificial Intelligence Markup Language and Core Java Programming.
  • Worked on projects related to the Internet of Things and product-based applications, in which Data was exchanged with JSON to the application and from the application to the Product.

Accomplishments

  • Trained and led technical support teams of more than 6 months support specialists.

Timeline

TECHNICAL SUPPORT SPECIALIST (LEVEL 3, ENGINEER)

INNOVATIA INC
07.2021 - 07.2023

ASSOCIATE DEGREE- INFORMATION TECHNOLOGY - NETWORK ADMINISTRATION - INFORMATION TECHNOLOGY

NEW BRUNSWICK COMMUNITY COLLEGE
09.2019 - 05.2021

ANDROID APPLICATION DEVELOPER

SYSTEM-LEVEL SOLUTION
12.2017 - 12.2018

BACHELOR OF ENGINEERING IN INFORMATION TECHNOLOGY -

CHAROTAR UNIVERSITY OF SCIENCE AND TECHNOLOGY
08.2014 - 05.2017

ASSOCIATE DEGREE IN INFORMATION TECHNOLOGY - Information Technology

BHAILALBHAI & BHIKHABHAI INSTITUTE OF TECHNOLOGY
06.2010 - 05.2014

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