Apsara Vadakkeattathu Chandrasekaran
Mississauga,Canada
Summary
Dynamic and accomplished professional recognized for consistently achieving excellence of 15 years across diverse responsibilities. Adept at strategically managing vendor relationships and negotiating favorable terms, ensuring cost-effective procurement and seamless supply chain operations. Possessing a keen eye for meticulous inventory control and a track record of executing flawless events with meticulous attention to detail. A proactive problem solver with a talent for optimizing processes, cultivating meaningful relationships, and delivering impactful outcomes that enhance operational efficiency and elevate customer satisfaction.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Kuehne-Nagel
Mississauga, Canada
05.2024 - Current
- Company Overview: As a Customer Service Representative (CSR) at Kuehne + Nagel, specifically handling Amazon duties, the responsibilities typically involve a range of tasks related to logistics, customer service, and ensuring smooth operations for Amazon shipments
- Manage Orders: Handling the order lifecycle, from receiving requests to processing and ensuring timely shipments for Amazon
- Ensure accurate tracking of shipments and deliveries, providing updates to clients (Amazon in this case) on the status
- Prepare and ensure all necessary documents for shipping are accurate and complete
- Address Amazon’s queries and concerns about their shipments, ensuring high levels of satisfaction
- Handle complaints, delays, or any issues that arise, working towards quick and effective solutions
- Provide constant communication to Amazon regarding the status of orders, issues, or any important updates
- Ensure that warehouse operations are aligned with Amazon’s logistical needs, overseeing inventory management and order fulfillment
- Work closely with different internal teams, such as warehouse, operations, and logistics teams to ensure the smooth flow of products
- Track key performance indicators like order accuracy, shipping times, and customer satisfaction to meet Amazon's performance standards
- Provide regular updates and reports to Amazon and internal stakeholders on operational performance, issues, and resolutions
- Ensure all logistics operations comply with Kuehne + Nagel’s policies as well as Amazon’s requirements and regulations
- Monitor the quality and accuracy of shipments to ensure that all items meet Amazon's standards and avoid delays or returns
- Troubleshoot and resolve any challenges that arise in the process, such as delivery delays, damaged goods, or wrong shipments
- When necessary, escalate unresolved issues to senior management for further resolution
- Continuously look for ways to improve efficiency and streamline operations, reducing delays and increasing customer satisfaction
- Share feedback with internal teams and Amazon to improve overall operational processes
- As a Customer Service Representative (CSR) at Kuehne + Nagel, specifically handling Amazon duties, the responsibilities typically involve a range of tasks related to logistics, customer service, and ensuring smooth operations for Amazon shipments
Event Manager
Swagat Banquet Hall
Mississauga, Canada
03.2023 - Current
- Planned and executed event layouts, coordinating with clients and vendors for seamless operations
- Managed logistics, including event setup, decorations, catering, and equipment
- Developed and managed event budgets, ensuring cost-effective planning and execution
- Led a team to handle guest services, ensuring optimal guest experience
- Coordinated vendor relationships, ensuring timely service and adherence to agreements
- Ensured compliance with safety and regulatory standards during event execution
Warehouse Associate
Kuehne-Nagel
Mississauga, Canada
09.2023 - 05.2024
- Processed, packaged, and shipped orders with a focus on accuracy and efficiency
- Managed inventory, ensuring proper stock levels and product quality
- Inspected incoming and outgoing products for defects and damage
- Contributed to process optimization and efficiency improvements within the warehouse
- Ensured adherence to safety and hygiene protocols within the warehouse
- Processed orders and maintained inventory with attention to detail and accuracy
- Ensured safe handling and storage of inventory, adhering to company policies
- Contributed ideas to improve warehouse operations and enhance overall efficiency
Pharmacy Store Executive
Muthoot Health Care Pvt Ltd
Kerala, India
11.2014 - 02.2022
- Company Overview: As a Pharmacy Store Executive at Muthoot Medical Center in Kerala, the role typically involves managing the daily operations of the pharmacy store, ensuring smooth and efficient functioning, and providing customer service
- Oversee the stock of medicines and ensure that the pharmacy is well-stocked with essential medicines, medical supplies, and equipment
- Ensure regular restocking of medicines and supplies by coordinating with suppliers and manufacturers, and checking for expiring stock
- Ensure proper storage of medicines, especially temperature-sensitive ones, in accordance with legal and safety standards
- Maintain records of all prescriptions dispensed and ensure that the information is accurate and up-to-date
- Keep track of stock movements, including receipts, dispenses, and returns, and update inventory systems regularly
- Handle sales transactions, process payments, and provide receipts, ensuring accurate billing
- Ensure compliance with all pharmacy laws, rules, and regulations, including the proper handling of controlled substances
- Maintain necessary documentation for regulatory authorities, ensuring the store is always compliant with health and safety regulations
- Adhere to safety protocols for storing and handling medicines, particularly hazardous or controlled substances
- Supervise other pharmacy assistants or staff, ensuring they are trained and adhere to store policies and procedures
- Work with other medical center staff, including doctors and nurses, to ensure patients receive the appropriate medicines and follow-up care
- Actively promote additional health and wellness products sold in the pharmacy, such as vitamins, supplements, and personal care items
- Achieve set sales targets for prescription and OTC medications, along with health products, while ensuring customer satisfaction
- Ensure the pharmacy is clean, organized, and well-maintained, keeping medicines and equipment in designated areas for easy access
- Regularly check the shelves for expired medicines or products and ensure they are properly labeled and displayed
- Stay informed about new pharmaceutical products, treatments, and regulatory changes to provide the best possible service
- Participate in training sessions to improve product knowledge, customer service skills, and compliance with pharmacy laws
- Resolve issues related to incorrect prescriptions, product returns, or patient dissatisfaction with care
- Address any medication errors or discrepancies, ensuring patients receive the correct medication in a timely manner
- As a Pharmacy Store Executive at Muthoot Medical Center in Kerala, the role typically involves managing the daily operations of the pharmacy store, ensuring smooth and efficient functioning, and providing customer service
Operations Executive
Celestia
Kerala, India
03.2010 - 10.2014
- Manage day-to-day operations, ensuring smooth workflows and task allocation
- Monitor inventory, coordinate with suppliers, and ensure timely order fulfillment
- Ensure adherence to company standards and industry regulations
- Track KPIs, prepare reports, and identify areas for improvement
- Supervise staff, provide training, and maintain a productive work environment
- Ensure customer satisfaction by addressing inquiries and resolving issues
- Monitor and control operational costs and stay within budget
- Implement process improvements to increase efficiency and reduce costs
- Ensure health, safety, and legal compliance in daily operations
Education
Graduate Certificate - Information Technology Business Analysis
Conestoga
01.2023
Bachelor of Science - Computer Science
School of technology and applied science
01.2009
Skills
- Customer Service
- Time Management
- Vendor & Supplier Management
- Event Planning & Coordination
- Budget Management
- Process Optimization & Improvement
- Team Leadership & Collaboration
- Problem Solving & Critical Thinking
- Strategic Thinking & Negotiation
- Inventory Management
- Microsoft Office Suite (Word, Excel, PowerPoint)
- CSR & Sustainability Practices
References
Available upon request.
Languages
- English
- Hindi
- Malayalam
Timeline
Customer Service Representative
Kuehne-Nagel
05.2024 - Current
Warehouse Associate
Kuehne-Nagel
09.2023 - 05.2024
Event Manager
Swagat Banquet Hall
03.2023 - Current
Pharmacy Store Executive
Muthoot Health Care Pvt Ltd
11.2014 - 02.2022
Operations Executive
Celestia
03.2010 - 10.2014
Graduate Certificate - Information Technology Business Analysis
Conestoga
Bachelor of Science - Computer Science
School of technology and applied science
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