April Ross Lacuesta
Scarborough,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Clinical Therapist
Oakwood Health Network
07.2023 - Current
- Established trusting relationship with clients by providing a safe environment for them to express their feelings openly.
- providing shockwave treatment to the patients
- performed Blood Works and plasma seperation
- Scheduled appointments with customers using Acuity Scheduling application.
- Maintained accurate records of all customer interaction using a computerized database system.
- Performed general critical duties such as filing documents, photocopying materials, scanning images into electronic format.
PSC Team Lead
Flow Health Diagnostic Medicine
Toronto, ON
01.2022 - 05.2023
- Implementing an inspiring environment with an open communication culture
- Delegate tasks and set deadlines, Set clear team goals and oversee the day-today operation
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Uses Flow Health Laboratory Information System to prepare worksheets or enter data, ensuring accuracy and confidentiality of data.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Offered training and support to keep team members motivated and working toward objectives.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Audited company's legal documents to verify compliant policies and procedures.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Mobile Phlebotomist
A Plus Blood Services
Toronto, ON
06.2022 - 01.2023
- Traveling to specified patient location
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Identified patients using proper procedures prior to specimen collection.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Centrifuged blood specimens in test tubes to separate cells and sediment from blood serum if needed.
- Prepared and packaged specimens for courier transport.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Transported specimens following established protocol for temperature and light.
- Processed client payments and collected appropriate billing information.
Medical Laboratory Technician
Rahal Hair Transplant
Toronto, ON
11.2021 - 05.2022
- Assisting Patient with surgery
- Operation room set up
- Patient preparation, vital signs monitoring
- Assisting Physician during surgery, instrument handling
- Separating good hair follicles under microscope
- Maintained and tested sterility of medical equipment.
- Followed key principles of asepsis to protect medical equipment from contamination during blood work.
- Cleaned and sterilized room area, tools and equipment.
- Performed Phlebotomy and Plasma separation
- Set up and prepare the platelet rich plasma to be injected to the patient by the Surgeon
- Record patient medical charts, Taking Pre and Post -surgery photos
- Education patients about their treatments and medication administration
- Follow-up appointment and patient discharge
- Preparing surgical instruments for sterilization
- Used appropriate collection and processing procedures to avoid inadequate specimens and promote reliability of blood products.
COVID-19 Tester
Integra Health Care
Toronto, ON
12.2021 - 04.2022
- Set up the testing site and gather the required provided supplies.
- Register clients on the Health Authority COVID-19 Testing Portal and the facility spreadsheet
- label specimen collection cards with client ID
- Wear required Personal Protective Equipment
- Collect the anterior nasal specimen and follow testing guidelines
- Document test results
- Oversee client flow through the collection station, assuring efficient workflow
- Disinfect workspace at the end of the testing session; dispose of hazardous waste
Medical Laboratory Attendant 2
Public Health Ontario
Toronto, ON
11.2020 - 03.2022
- handles prepare processes and result from covid samples
- Uses automated equipment or manual methods to prepare and aliquot human samples for testing
- Uses PHO Laboratory Information System to prepare worksheets or enter data, ensuring accuracy and confidentiality of data
- Prepares, loads and unloads laboratory analyzers
- Performs inventory management functions including ordering, unpacking and storage
- Files, stores, and discards laboratory samples
- Clean and maintain laboratory equipment, and clean and disinfects laboratory work areas
- Answer emails and resolves sample problem (e.g., incomplete information, mismatched tests and information, leaking samples).
- Perform other duties or project as assisgned
Quality Line Inspector
Crystal Clair Inc.
Toronto, ON
09.2017 - 08.2020
- Identified and resolved quality issues, escalating critical problems to supervisors.
- Notified supervisors about production problems and helped identify and correct concerns.
- Documented, filed and maintained proper inspection records and quality assurance documents.
- Assessed finished items for defects and ordered reworks to eliminate irregularities.
- checking all components around the product shape, size, color and other aesthetic and acceptance criteria limits
- provide detail of manufacturing procedures, storage, filling and packaging
Medical Laboratory Technician
LMC Health Care
Toronto, ON
01.2020 - 03.2020
- Reviewed and processed patient requisition for laboratory procedures
- Performed phlebotomy and ECG for a diverse patient population, including adults and children
- Maintained patient data in a patient database, paying close attention to accuracy
- Maintained professional interpersonal communication with patients, peers and leaders
- Determined priority of laboratory request and ability to arrange workload appropriately
- Adhered to health and safety standards and procedures
- Demonstrated ability to uphold the highest standard of patient privacy and confidentiality
- Specialized multi tasking, detail-oriented with a desire to learn additional skills
Education
Diploma - Medical Laboratory Technician
Medix College of Health Care
Toronto, ON02.2020
Bachelor of Science - Bachelor of Science in Biology
University Of San Agustin
Philippines04.2012
Diploma - Accounting And Payroll Administration
Anderson College Health And Business Technology
Toronto, ONSkills
- Attention to Detail
- Comfortable in operation and working with laboratory equipment
- Well verse in handling specimens and adhering to established protocols
- Strong software skills, including Microsoft Word, Excel and Medical Software
- Excellent communication and organized skills
- Professional attitude, organized and competent
- excellent Telephone manners, able to use a multi line telephone system
- Respectful to others, excellent communication skills
Timeline
Clinical Therapist
Oakwood Health Network
07.2023 - Current
Mobile Phlebotomist
A Plus Blood Services
06.2022 - 01.2023
PSC Team Lead
Flow Health Diagnostic Medicine
01.2022 - 05.2023
COVID-19 Tester
Integra Health Care
12.2021 - 04.2022
Medical Laboratory Technician
Rahal Hair Transplant
11.2021 - 05.2022
Medical Laboratory Attendant 2
Public Health Ontario
11.2020 - 03.2022
Medical Laboratory Technician
LMC Health Care
01.2020 - 03.2020
Quality Line Inspector
Crystal Clair Inc.
09.2017 - 08.2020
Diploma - Medical Laboratory Technician
Medix College of Health Care
Bachelor of Science - Bachelor of Science in Biology
University Of San Agustin
Diploma - Accounting And Payroll Administration
Anderson College Health And Business Technology
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