Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

April Jonie Nera

Montreal,QC

Summary

Dynamic Delivery Manager at Pharmaprix, with a proven track record in order fulfillment and customer service excellence. Skilled in training and mentoring teams, I enhance operational efficiency while ensuring quality assurance. Adept at problem-solving, I effectively address patient inquiries and streamline delivery logistics to improve patient satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Delivery Manager

PHARMAPRIX 008
Montreal, Quebec
12.2013 - Current
  • Addressed patient inquiries regarding delivery status and procedures.
  • Provided excellent customer service while addressing patient inquiries and concerns.
  • Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Meat Department Associate

ORVIANDE INC
Montreal, Quebec
02.2011 - 05.2013
  • Inspected meat products for quality and compliance with safety regulations.
  • Assisted in training new employees on packaging procedures and safety protocols.
  • Weighed, wrapped and labeled meat products.

Education

Some College (No Degree) - Tourism And Hotel Management

INFOTECH OF ARTS AND SCIENCES
MANILA, PHILIPPINES
03-2008

Skills

  • Delivery management
  • Order fulfillment
  • Problem solving
  • Operations management
  • Prescription management
  • Training and mentoring
  • Quality assurance
  • Customer service
  • Delivery logistics

Certification

  • Computer literacy
  • Completed basic Life Support / AED (C)

Languages

English
Native/ Bilingual
French
Limited
filipino (tagalog)
Native/ Bilingual

References

References available upon request.

Timeline

Delivery Manager

PHARMAPRIX 008
12.2013 - Current

Meat Department Associate

ORVIANDE INC
02.2011 - 05.2013

Some College (No Degree) - Tourism And Hotel Management

INFOTECH OF ARTS AND SCIENCES

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April Jonie Nera