April N. Ladrido
Redwood City
Summary
Dynamic Phlebotomy Service Representative with extensive experience at Quest Diagnostics, skilled in aseptic collection and proficient in EPIC software. Recognized for exceptional patient service and meticulous specimen preparation, ensuring compliance with health regulations. Adept at collaborating with healthcare teams to enhance operational efficiency and streamline processes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Phlebotomy Service Representative II
Quest Diagnostics
San Carlos
05.2025 - Current
- Collected blood samples from patients using proper techniques and safety protocols.
- Provided exceptional customer service to patients during sample collection process.
- Prepared and labeled specimens for laboratory analysis according to guidelines.
- Ensured compliance with health regulations and safety standards in the workplace.
- Collaborated with team members to streamline processes and enhance service efficiency.
- Disinfected equipment between uses to prevent cross-contamination of specimens.
- Verified patient identification prior to specimen collection.
- Maintained a clean and safe work environment by adhering to infection control guidelines.
- Followed safety procedures while handling hazardous materials such as needles and biohazard waste.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Used heel and finger stick methods to obtain blood from capillaries.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Coordinated workflow based on stat, schedule, or outpatient needs.
Clinical Laboratory Assistant
Renown Health
Reno
04.2024 - 10.2024
- Performed venipuncture and skin puncture to obtain a blood sample for laboratory testing.
- Specialized in drawing Pediatrics and hard sticks patient
- Order tests into the LIS computer system
- Labels, centrifuge, split, aliquot, and freeze specimen as required by test order.
- Maintain phlebotomy area clean.
- Responsible for keeping track of supplies and prepare order accordingly.
- Prepares samples to be transported and shipped to Reference Laboratory for testing.
Phlebotomist
Diagnostic Laboratory Services
Kahului
09.2022 - 12.2023
- Performed venipuncture and skin puncture to obtain a blood sample for laboratory testing.
- Performed urine drug/observed collections
- Performed breath alcohol testing (BAT)
- Order tests into the LIS computer system
- Labels, centrifuge, split, aliquot, and freeze specimen as required by test order.
- Maintain phlebotomy area clean.
- Responsible for keeping track of supplies and prepare order accordingly.
- Prepares samples to be transported and shipped to Reference Laboratory for testing.
- Ensures proper IATA (International Air Transport Association) process is completed as required.
- Pick-up/Drop off STATS specimen when necessary.
Phlebotomy Service Representative
Quest Diagnostics
Glenview
03.2012 - 08.2021
- Collect specimens according to established procedures such as drug screens (Urine/Hair), biometric screening, and insurance exams (Examone).
- Performed venipunctures to obtain a blood sample for laboratory testing
- Order tests on Quanum computer system
- Call doctors to confirm handwritten orders, verify tests ordered and diagnosis codes that are not clear.
- Labels, centrifuge, split, and freeze specimens as required by test order
- Enter billing information and collect payments when required
- Provide coaching, mentoring, and train new employees
- Responsible for keeping track of supplies and prepare order accordingly.
Phlebotomist
NorthShore University Health System
Skokie
09.2008 - 07.2021
- Performed collections from patients by venipunctures and skin puncture techniques for routine, timed, and STAT orders.
- Order tests into the LIS and HIT computer systems
- Document receipt of specimens
- Correctly labeling collection tubes with pertinent patient information for identification.
- Distribute specimens to proper areas of the laboratory.
- Processes specimens for analysis such as centrifuging and aliquoting.
- Nasal Swab Collection (Influenza and MRSA)
- Maintain phlebotomy area clean and stocked with supplies.
Medical Assistant/Phlebotomist
Dr. Robert Hozman's Office
Skokie
04.2011 - 06.2012
- Performed venipunctures to obtain a blood sample
- Vital sign assessments on patients
- Perform EKG's
- Prepare laboratory requisitions and specimens for shipment or pick up (Blood and urine).
- Call patients before their appointment to confirm, cancel, or reschedule appointment.
- Ordering supplies and equipment.
- Assist and Prepare exam room with necessary instruments
- Administer injections such as flu, pneumonia vaccinations, TB tests, and B12 injections as requested by physician.
- Assist in answering phones, filing, pulling and stuffing charts
- Calling Pharmacist to refill prescriptions.
- (Internal Medicine and Rheumatology)
Education
Online Didactic Phlebotomy Training -
SoCal Phlebotomy Institute
02.2025
Phlebotomy Program -
Oakton Community College
Des Plaines, IL05.2006
Skills
- EPIC software proficiency
- Aseptic Collection
- Prepare specimens to be shipped
- Medical/lab terminology
- Fundamental nursing functions
- Web navigation skills
- Microsoft Office application
- Microsoft Office
- Excel
- PowerPoint
Certification
- CDPH (CPT1), 02471189, 03/11/25
- ASCP (PBT), 72511, 03/24
- NHA(CPT), C6B4Y8C6, 02/24
Summary Of Skills And Qualifications
- Self-motivated, fast learner, highly organized, results oriented, flexible, independent, and has the ability to thrive in a fast-paced environment.
- Ability to work with minimal supervision
- Experience using EPIC software
- Fifteen years' experience as Phlebotomist
- Recognized for exceptional skills in serving hard to draw patients with all ages
- Knowledgeable in medical/lab terminology and fundamental nursing functions.
- Computer savvy (Internet, Microsoft office applications: Word, Excel, PowerPoint, and Lab).
Timeline
Phlebotomy Service Representative II
Quest Diagnostics
05.2025 - Current
Clinical Laboratory Assistant
Renown Health
04.2024 - 10.2024
Phlebotomist
Diagnostic Laboratory Services
09.2022 - 12.2023
Phlebotomy Service Representative
Quest Diagnostics
03.2012 - 08.2021
Medical Assistant/Phlebotomist
Dr. Robert Hozman's Office
04.2011 - 06.2012
Phlebotomist
NorthShore University Health System
09.2008 - 07.2021
Online Didactic Phlebotomy Training -
SoCal Phlebotomy Institute
Phlebotomy Program -
Oakton Community College