April Joy Payumo
19 Wishart Street Red Deer ,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Casino Head Cashier
Costa Crociere
02.2013 - Current
- Managed main bank balance and secured all casino cash from the main bank
- Performed bank audits for child banks and ensured proper storage and security of items
- Handled auxiliary revenue receipts held by the main bank for the operating segment
- Conducted main bank balance, summary arcade activities, slot and arcade promotional expenses, and jackpot hand pay from slot machines
- Responsible for shipboard casino accounting and reporting
- Performed soft count and stacker count during the end of the cruise to close the operating segment.
Casino Cashier
Resort World Manila
04.2010 - 12.2011
- Delivered exceptional customer service and processed cash transactions
- Managed casino revenues and performed daily financial tasks.
Casino Cashier
Star Cruises
06.2007 - 06.2008
- Provided excellent customer service and conducted cash transactions at the cage
- Sold casino items and managed casino revenues
- Balanced child bank during opening and closing
- Performed soft count at the end of each day
- Handled guest disbursements and cash collections.
Crew Service
McDonald's
08.2004 - 10.2004
- Providing excellent customer service by greeting, assisting, and responding to customer inquiries in a professional and friendly manner
- Taking customer orders accurately and efficiently, ensuring that special requests or dietary restrictions are communicated to the kitchen staff
- Maintaining cleanliness and organization of the dining and service areas, including clearing tables, restocking utensils, and ensuring a tidy and welcoming environment for customers
Front Desk Clerk
La Fiesta Hotel
04.2001 - 06.2004
- Greeting and welcoming guests as they arrive, providing information about services, amenities, and local attractions to enhance their experience
- Efficiently handling guest check-ins and check-outs, verifying guest information, processing payments, and delivering room keys while ensuring accuracy and adherence to established procedures
- Responding to guest inquiries, requests, and complaints in a professional and courteous manner, resolving issues promptly or escalating them to management when necessary
- Managing reservations and room assignments, updating availability, and coordinating with housekeeping and maintenance staff to ensure rooms are ready for guest occupancy
- Operating the hotel's booking and payment systems, entering guest information, processing reservations, and maintaining accurate records of guest accounts and transactions
Education
Bachelor Of Science Hotel And Restaurant Management -
St.Therese Mtc Colleges
Molo Iloilo City04.2004
Bachelor Of Science Hotel And Restaurant Management -
St.Therese Mtc Colleges
04.2004
Highschool -
Tario Lim Memorial Antique School of Fisheries
Poblacion Tibiao,Antique03.2001
Elementary -
Poblacion Central School
Poblacion Tibiao,Antique03.1997
Skills
- True
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
Languages
English
Professional Working
Italian
Limited Working
Spanish
Limited Working
Personal Information
- Date of Birth: 03/04/83
- Gender: Female
- Nationality: Filipino
References
- Shyrel Rodriguez, Head Supervisor, La Fiesta Hotel, (033)338-00-44
- Anne Moreno, Asst Vice President, Resort World Manila, 02-9082855
Hobbies and Interests
- Blogging
- Community involvement
- Dance
- Exploring other cultures
- Learning languages
- Listening to music
- Marketing
- Photography
- Travel
- Yoga
Certification
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Casino Head Cashier
Costa Crociere
02.2013 - Current
Casino Cashier
Resort World Manila
04.2010 - 12.2011
Casino Cashier
Star Cruises
06.2007 - 06.2008
Crew Service
McDonald's
08.2004 - 10.2004
Front Desk Clerk
La Fiesta Hotel
04.2001 - 06.2004
Bachelor Of Science Hotel And Restaurant Management -
St.Therese Mtc Colleges
Bachelor Of Science Hotel And Restaurant Management -
St.Therese Mtc Colleges
Highschool -
Tario Lim Memorial Antique School of Fisheries
Elementary -
Poblacion Central School
- [Area of certification], [Company Name] - [Timeframe]
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