April Joy Marave
Grand Coulee,Saskatchewan
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
11
11
years of professional experience
Work History
General Store Manager
JEPA Consumers Goods And Trading
11.2018 - 03.2024
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
Sales Account Executive
Sky Cable Philippines
05.2013 - 02.2014
- Managed a diverse portfolio of accounts to ensure consistent customer satisfaction and loyalty.
- Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
Education
Bachelor of Science - Elementary Education
Holy Trinity College
General Santos City, Philippines12.2021
Skills
- Budget Administration
- Loss Prevention
- Employee Supervision
- Promotional planning
- Operations Oversight
- Customer Relations
- Store operations
- Staff Management
- Inventory Oversight
- Product Merchandising
- Operations Management
- Inventory Control
- Supply Ordering
Languages
English
Professional Working
Timeline
General Store Manager
JEPA Consumers Goods And Trading
11.2018 - 03.2024
Sales Account Executive
Sky Cable Philippines
05.2013 - 02.2014
Bachelor of Science - Elementary Education
Holy Trinity College
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