April Joy Hall
Sanger
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver
Best Care Provider
Hayward
10.2023 - 07.2024
- Assisted elderly people to do daily tasks at home.
- Did personal care to them such as bathing, grooming, cooking, etc.
- Made sure their medication was taken on time.
- Administered medications according to prescribed schedules and guidelines.
- Prepared nutritious meals tailored to individual dietary needs and preferences.
- Assisted clients with daily living activities and personal care tasks.
- Provided companionship and emotional support to enhance client well-being.
- Monitored client health and reported changes to healthcare professionals.
Cleaner
Kan Renhold
01.2023 - 03.2023
- Maintained cleanliness of facilities by sweeping, mopping, and dusting surfaces.
- Disposed of waste and recyclables according to company policies and procedures.
- Sanitized high-touch areas to promote a safe environment for employees and visitors.
- Stocked cleaning supplies and reported shortages to management promptly.
- Followed safety protocols while handling cleaning chemicals and equipment properly.
- Operated cleaning equipment such as floor scrubbers and vacuums efficiently.
ESL Tutor
RareJob Philippines
08.2021 - 08.2022
- Utilized educational software to enhance learning experiences.
- Facilitated conversation practice to improve speaking skills.
- Maintained a positive classroom environment to encourage participation.
- Instructed classes in various aspects of language learning such as vocabulary development, sentence structure, verb conjugation and other topics related to ESL instruction.
- Delivered engaging ESL instruction using interactive teaching.
ESL Teacher
Acadsoc
08.2017 - 08.2021
- Facilitated interactive online classes using digital teaching tools.
- Assessed student progress and provided constructive feedback regularly.
- Participated in teacher training workshops to stay current on best practices in ESL education.
- Created a welcoming atmosphere for all students regardless of cultural background or ability level.
- Built relationships with students of diverse cultural, social and economic backgrounds.
- Incorporated real world applications into lessons whenever possible so that students can apply what they have learned outside the classroom.
- Educated, tutored and mentored students to correct academic problems and prompt personal adjustments.
- Advised parents regarding their children's academic progress at parent and teacher conferences.
- Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.
In-bound Customer Sales and Service Expert
VXI Global Holdings
06.2016 - 06.2017
- Assisted customers with inquiries and resolved issues effectively.
- Provided product knowledge to enhance customer purchasing decisions.
- Managed customer accounts and updated information in the system.
- Handled escalated customer complaints with professionalism and empathy.
- Utilized CRM tools to track customer interactions and service requests.
- Answered telephone inquiries promptly.
- Processed payments using a variety of methods such as cash, check, credit card and debit card transactions.
- Advised customers on product features, benefits, and warranties.
Customer Management Associate
LBPSC
12.2013 - 05.2016
- Managed customer inquiries and resolved issues efficiently.
- Coordinated customer account updates and maintained accurate records.
- Facilitated communication between departments to enhance service delivery.
- Analyzed customer feedback to identify service improvement opportunities.
- Managed customer accounts, including billing information, orders, returns, credits.
- Created promotional campaigns designed to increase brand awareness among target audiences.
Cashier
Mirof Resources
02.2013 - 09.2013
- Processed customer transactions efficiently at Smart Communications Inc.
- Provided exceptional customer service to enhance shopping experience.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer questions and provided store information.
- Maintained accurate cash drawer throughout shifts.
Education
Bachelor of Science - Hotel And Restaurant Management
Philippine Women’s College of Davao
Philippines03-2012
Skills
- Customer service
- Record keeping
- Time management
- Effective communication
- Problem solving
- Emotional support
- Attention to detail
- Empathetic listening
- CRM software
- Communication skills
- Emotional intelligence
- Active listening
- Call center operations
- Customer education
- Call center procedures
Languages
English
Professional
Filipino
Native/ Bilingual
Certification
- TEFL
- CPR
- FIRST-AId
Timeline
Caregiver
Best Care Provider
10.2023 - 07.2024
Cleaner
Kan Renhold
01.2023 - 03.2023
ESL Tutor
RareJob Philippines
08.2021 - 08.2022
ESL Teacher
Acadsoc
08.2017 - 08.2021
In-bound Customer Sales and Service Expert
VXI Global Holdings
06.2016 - 06.2017
Customer Management Associate
LBPSC
12.2013 - 05.2016
Cashier
Mirof Resources
02.2013 - 09.2013
Bachelor of Science - Hotel And Restaurant Management
Philippine Women’s College of Davao