Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Aprile McNamee

Summary

Accomplished Emergency Dispatcher with a proven track record at Stellarton Police, adept in situational awareness and critical thinking. Excelled in high-stress management, enhancing emergency response efficiency and customer loyalty at Walmart. Skilled in telecommunications and conflict resolution, consistently fostering supportive environments and advancing security measures.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Emergency Dispatcher

Stellarton Police
03.2022 - 08.2022
  • Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
  • Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
  • Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.

Customer Service Representative

Walmart
09.2021 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Responded to customer requests for products, services, and company information.

Loss Prevention Officer

Zellers
08.2000 - 02.2005
  • Completed incident reports and activity logs for accurate, current records, report writing for evidence in court appearances
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Applying powers of arrest in accordance to the criminal code

Education

Diploma - Police Foundations

Niagara College
Welland, ON

Diploma - Law And Security

Niagara College
Welland, ON

High School Diploma -

Greater Fort Erie Secondary School
Fort Erie, ON

Skills

  • Situational Awareness
  • Justice Enterprise Information System
  • Telecommunications
  • Canadian Police Information Centre
  • Incident Reporting
  • Emergency Procedures
  • Quality Assurance
  • Critical Thinking
  • Conflict Resolution
  • Reliable

Languages

English

Certification

First Aid CPR Level C

Correctional Officer Training

GATB Police Training

WHIMIS Certificate

Timeline

Emergency Dispatcher

Stellarton Police
03.2022 - 08.2022

Customer Service Representative

Walmart
09.2021 - 10.2024

Loss Prevention Officer

Zellers
08.2000 - 02.2005

Diploma - Police Foundations

Niagara College

Diploma - Law And Security

Niagara College

High School Diploma -

Greater Fort Erie Secondary School

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Aprile McNamee