Summary
Overview
Work History
Education
Skills
Certification
Timeline
TRAINING
Generic

April=Dawn Drobig

Kingston,Canada

Summary

Establishing and Implementing Actions for Transformational Growth

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Owner

Building Bridges Mediation & Consulting
01.2021 - Current
  • Working with families and businesses to find comprehensive and diverse solutions through mediation. This includes: couples, intergenerational relationships, colleagues and management. As a subsidiary of Building Bridges, I also offer bereavement counselling in group or individual settings.

Wedding & Funeral Officiant
01.2008 - Current
  • Certified by the province of Ontario and recognized by the Community Catholic Church of Canada. I officiate wedding ceremonies and funerals to suit the clients needs.

Private Practice

Bereavement Counsellor
01.1997 - Current
  • For nearly three decades I have offered bereavement counselling and palliative support to individuals and groups in various settings working independently or in collaboration with a variety of organizations.

General Manager/Funeral Director

Benjamin’s Park Memorial Chapel
01.2015 - 01.2021
  • Working in collaboration with the owners/family, I lead a large team (100+) of funeral professionals and religious staff in serving the Jewish Community (over 1500 calls/year). Largest North American Firm.
  • Daily organization and scheduling of staff, fleet, venues, deceased preparation and family requirements, while dealing with the everchanging needs that arose.
  • Meeting with families to make arrangements in person and virtually to assist with pre-planning, at need services and aftercare, often organizing international travel within 24 hours 365 days a year using commercial and private airlines.
  • Overseeing the health and Safety of employees and public through the worst of the Covid pandemic. Engaging with various groups, hospitals, media and government on a daily (hourly) basis to ensure safety and efficiency of burials and safety were met while respecting family needs.
  • Taking the lead on the requirements of ensuring the buildings of all locations and grounds were maintained while adhering to the government standards.
  • Implementing new metal health initiatives to address and find solutions for the struggles of staff in all departments.

Pre-Planning Specialist

Roadhouse & Rose Funeral Home
01.2010 - 01.2015
  • Managed and maintained the pre-planning department. Designed programming that brought in leads and results from various untouched areas. Developed relationships within the business, public and bereavement sector to continue growing awareness of the funeral home and its importance within the community.

Co-owner/photographer

A Child’s Smile Photography Studios
01.2002 - 01.2008
  • Offered a variety of unique digital products to capture childhood memories by offering superimposed backgrounds long before it was tangible to the general public. Ran multiple locations across Canada in large shopping center while maintaining a price point so that all parents could afford this treasure.

Education

Family Mediation/Conflict Resolution

Herzing College

Funeral Services Class 1

Humber College

Social Work

Ryerson University

Skills

  • With over three decades of highly successful leadership in the service sector, I am now seeking to leverage my experience towards opportunities that lay in the Kingston area My strengths include: A strong ability to envision a new reality, establish direction under pressure and prioritize implementation of steps to accomplish a goal Effective leadership and organizational strengths for analyzing requirements, strategic planning, identifying skills and motivating teams/clients towards personal and collaborative strategic partnerships that lead to productive outcomes and relationships

Certification

  • Funeral Director Class 1
  • Officiant – Ontario Government
  • Pastoral Chaplain


______________________________


PROFESSIONAL SKILLS & ABILITIES


  • Client relationship management
  • Effective verbal communication
  • Customer service expertise
  • Project coordination
  • Operational efficiency management
  • Team management
  • Strategic business oversight
  • Business management
  • Sales team management
  • Staff skill enhancement
  • Human resources coordination
  • Crisis response
  • Talent acquisition and management
  • Organizational strategy development
  • Program coordination
  • Community involvement strategies

Timeline

Owner

Building Bridges Mediation & Consulting
01.2021 - Current

General Manager/Funeral Director

Benjamin’s Park Memorial Chapel
01.2015 - 01.2021

Pre-Planning Specialist

Roadhouse & Rose Funeral Home
01.2010 - 01.2015

Wedding & Funeral Officiant
01.2008 - Current

Co-owner/photographer

A Child’s Smile Photography Studios
01.2002 - 01.2008

Private Practice

Bereavement Counsellor
01.1997 - Current

Family Mediation/Conflict Resolution

Herzing College

Funeral Services Class 1

Humber College

Social Work

Ryerson University

TRAINING

  • PTSD -Peer support and Resiliency Leadership Program
  • Health and Safety management training
  • Ongoing OFSA self-education
  • Standard First Aid & CPR
  • American Sign Language, Level 9 (1996)

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April=Dawn Drobig