April C Cordova
San Marcos
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Hrc Fertility Encino/westlake Village
Carlsbad
02.2023 - Current
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Registered new patients into practice management software program accurately entering demographic information.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Inspected equipment to ensure proper working order prior to use on patients.
- Handled general office duties to support administrative staff during peak hours.
- Collected samples from patients for laboratory testing purposes.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Prepared treatment rooms for patient examinations.
- Explained treatment procedures and physicians' instructions.
- Cleaned and maintained medical equipment following procedures and standards.
- Ordered Office and medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Supported administrative staff by processing payments.
- Completed day-to-day duties accurately and efficiently.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Maintained fully stocked phlebotomy cart, carrier and station.
Medical Assistant/Receptionist
Truecare Health Services
Encinitas
03.2022 - 02.2023
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients of financial responsibilities prior to rendering services.
- Protected patients by observing strict HIPAA guidelines.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Assisted with scheduling follow-up appointments and referrals as requested by providers.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Administered medications and various vaccines and performed in-office labs and tests.
- Administered injections and vaccines per physician orders following universal precautions guidelines.
- Educated staff on proper storage, handling, and disposal of vaccines in accordance with CDC guidelines.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Reviewed lab results with patients and answered any questions they had about their diagnosis or treatment plan.
- Performed patient histories, vital signs, and medical screenings.
- Handled patient check-in and check-out procedures.
- Administered Vaccines with Pediatrics
- Trained to work in Pediatric Area
Medical Assistant
Covid clinic
Carlsbad
11.2021 - 03.2022
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Checked all safety equipment onboard ship including emergency lights, alarms and lifesaving devices.
- Offered protective masks and face shields to guests.
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Collaborated with healthcare teams to determine needs and support daily objectives.
- Swept and mopped floors in crew quarters, mess areas, galleys and other designated areas.
- Attended training to validate or refresh basic professional skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- swabbed children and adults
- registered patients
Medical Assistant
Scripps
Carlsbad
12.2020 - 11.2021
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Prepared treatment rooms for patient examinations.
- Organized charts, documents and supplies to maintain team productivity.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Responded to patient callbacks and phone-in prescription refill requests.
- Administered medications under physician's supervision.
- Administered injections, medications and treatments as directed by the physician.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Legoland California
Carlsbad
04.2018 - 12.2020
- Supported sales team members to drive growth and development.
- Maintained a high level of professionalism when dealing with difficult customers.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided accurate information about products and services to customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Mentored junior team members and managed employee relationships.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Excelled in exceeding daily credit card application goals.
- Developed positive relationships with customers through friendly interactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Prevented key account losses by researching discrepancies and correcting problems.
- worked at the Waterpark customer services
- Membership applications
- parking tolls
Education
High School Diploma -
UEI College
San Marcos, CA09-2018
Skills
- Patient care
- Vital sign monitoring
- Phlebotomy techniques
- Laboratory specimen collection
- Medical record management
- HIPAA compliance
- Appointment scheduling
- Customer service
- Team collaboration
- Time management
- Complex Problem-solving
- Reliability
- Goal setting
- Prepare treatment rooms
- Restocking lab supplies
- Problem-solving
- Multi-tasking
- Sterile technique
Languages
Spanish
Professional
Accomplishments
- I received various Honor roll certificates during school
References
References available upon request.
Timeline
Medical Assistant
Hrc Fertility Encino/westlake Village
02.2023 - Current
Medical Assistant/Receptionist
Truecare Health Services
03.2022 - 02.2023
Medical Assistant
Covid clinic
11.2021 - 03.2022
Medical Assistant
Scripps
12.2020 - 11.2021
Customer Service Representative
Legoland California
04.2018 - 12.2020
High School Diploma -
UEI College